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Unable to add Nest to Google Home app

Wenwright68
Community Member

I am unable to add Nest camera/doorbell and thermostat to my Google Home App to be displayed on my Google hub. When adding Nest input correct email and password but get error saying incorrect password or user is. 

3 REPLIES 3

Muddi
Community Specialist
Community Specialist

Hey Wenwright68,

 

Thanks for visiting the community.

 

My apologies for the late response here. I know how it feels when you're having issues setting up your devices. To confirm, is it a battery operated doorbell? Have you setup your Nest Thermostat from the Nest app? Do you have a Google Home/Nest speaker and display? Also, could you share some of the troubleshooting steps you've done?

 

Looking forward to your response.

 

Cheers,

Muddi

Muddi
Community Specialist
Community Specialist

Hey Wenwright68,

 

I just wanted to follow up on this. Let us know if you still need help with your device, and we're glad to assist you further.

 

Cheers,

Muddi

Muddi
Community Specialist
Community Specialist

Hey Wenwright68,

 

Just bumping in to make sure that you've seen our responses. I'll be locking this thread if we won't hear back from you again in 24 hrs. Feel free to create a new one if you have more questions or have other concerns in the future.

 

Cheers,

Muddi