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About the product

Kiss
Community Member

CA32E0B2-C66A-40EF-A324-F600E171A2A3.png

 so that’s the error code which give me and didn’t let me to continue with setting the Google assist , how to fix that ?

4 REPLIES 4

Bikerholic
Community Member

I bought an used 2nd Gen Nest mini speaker. Couldn't connect it using a Pixel phone nor an iOS device. Both unable to connect, both unable to run setup. I then did a hard reset on mini speaker. To perform factory reset on 1st Gen mini speaker, use the reset button. 2nd gen mini speaker, after start up, mute unit, press top center and wait 5 sec for prompt about resetting, then continue to press until lights are off, then let go and now is rebooting. Came back up and was able to add it into Home without a problem. Don't forget to change it back to unmute.  

Muddi
Community Specialist
Community Specialist

Hey Kiss,

 

Thanks for reaching out. My apologies for the late response.

 

I understand how it feels when you can't setup your Google Home Mini. Let's dig deeper: is this a first-time set up? Have you tried using a different phone/tablet? What country are you located in? Also, what are the troubleshooting steps that you've done?

 

@Bikerholic : I appreciate your help. 

 

Cheers,

Muddi

Muddi
Community Specialist
Community Specialist

Hey Kiss,

 

I just wanted to follow up on this. Please feel free to update this thread, and we're happy to assist you further.

 

Cheers,

Muddi

Muddi
Community Specialist
Community Specialist

Hey Kiss,

 

Due to inactivity, I'll go ahead and lock this thread in 24 hours. Feel free to start a new thread if you need assistance with your Google speakers and we'd be glad to assist you further.

 

Cheers,

Muddi