Unable to link Philips Hue Bluetooth Bulb with Nest Hub Display

[bstrider]

I have a Philips Hue Bluetooth bulb which used to be controlled by my Nest Hub previously but has stopped working now. The bulb and Nest are in close proximity to each other and there is no other wireless interfering source nearby.

Things I have tried:
1. Removed the device from the home, now when trying to add it back the app is able to discover the bulb and make it blink. However when trying to setup, it ends up with "Something went wrong" after about 2 mins of trying
2. I added the device in the Philips Hue app which works and is able to control the bulb. But same issue when trying to add it to Google Home
3. Tried factory resetting the bulb and the Nest both.

I have read online that getting a Hue bridge will be helpful but I really don't want to go that route as the main reason for going for these bulbs was to make them work without a bridge. Any suggestions?

[Princesss]

Hi bstrider,

Thanks for reaching out to the Community.

We're sorry to hear about this experience. I also appreciate all the efforts you've done trying to resolve this. Since most steps are done, could you please provide the cast firmware version of your Google Nest display?

Check the firmware version of your speaker or display

To check which firmware version you're on, follow these steps:

1. Open the Google Home app .
2. Tap your device's tile.
3. Tap Settings Device information.
4. Under "Technical information," check for Cast firmware: "X.XXX.XXXXX." If the device is on Fuchsia, check for System firmware version: "X.XXXXXXXX.X.XXXXXXX".

Check the version on your Nest display

1.  Swipe up from the bottom of the display screen.
2. Tap Settings About device. You should find your "Cast firmware version."
   • For Nest Hub (1st gen) and Nest Hub Max: If “Fuchsia Version” is also listed, this means your device runs Fuchsia.

Lastly, let's try to unplug your Google Nest display and router from the power source for a few minutes. After all the devices are plugged in, say "OK Google, sync my devices".

Let us know how it goes.

Best,

Princess

[bstrider]

Hi Princess 

Thank you for the reply. The cast firmware version of the Nest Display is 1.70.377722

I tried unplugging the display and router from power and plugging them back on after a few mins and “sync my devices “ but that doesn’t seem to have changed anything.

Thanks

[Princesss]

Hello there,

We appreciate all your efforts. We'd be happy to take a look into this for you. Please fill out our Contact Us Form with all the needed information then let me know once done.

Best,

Princess

[Alex_S]

Hey bstrider,
 

We haven’t seen your form submission come through—were you able to access it alright? Let us know if you’re running into trouble or still need our help.

Warmly
Alex

[Alex_S]

Hello bstrider,

We got your form—thanks for filling it out. Our team will reach out to you via email anytime soon. Please continue the conversation there so the team can further assist you. If you have other questions or concerns aside from this, let me know.

   
Cheers,
Alex