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Pandora account linked

macleod0722
Community Member

Please please please please tell me how to "fix" this problem.

Primary Pandora account is a Yahoo account. We pay for a "family" plan. This account has invited ...

Account #1 (husband's gmail account - uses to sign in to Pandora on his phone)

Account #2 (my gmail account - used to sign in to Pandora on my phone)

Account #3 (gmail account associated with Google Home so we can listen to Pandora on Google Home)

Nobody can listen on Google Home without one of the other people (listening on their phones) getting kicked off. 

Please tell me what to do.  I can't figure out how to even tell WHICH Pandora account is linked to my Google Home. 

2 REPLIES 2

Alex_S
Community Specialist
Community Specialist

Hi macleod0722,

 

Thanks for posting—let's get this sorted out. In the Google Home app, go to Settings. At the top, below your home address, you can see the accounts linked to your Google Home device. If all 3 accounts (mentioned above) are showing up, Google Assistant is possibly using your personal Gmail accounts (that are used on your phones) because of the voice match. Voice Match helps Google Assistant to distinguish which music account it should use whenever you ask it to play music—the reason why you are getting kicked off on your phone.

 

If you want Google Home to have its own account, you can remove all other accounts and keep Account #3. It should also be logged in to your phone so you can have access to your Google Home device settings. Let me know if you have further questions.


Regards,
Alex

I'm sorry, but I did not understand most of that. I don't know what the voice commands have to do with it. There are only 2 accounts linked to our Google Home (#1 and #3 from the above correspondence). But Google Home was using #2 to play Pandora - presumably because that is how I was logged into the Pandora app on my phone. I unlinked and linked Pandora as the music provider several times - and nothing changed.  In that process, I was NEVER asked to login to a Pandora account - or I would have logged into #3!

Pandora kicked us out of ALL of our accounts (with our permission) and I started again. Only then was I asked to log in to a Pandora account when I set it up as the music provider on Google Home. THEN I logged into the Pandora app on my phone with a different account. This appears to have worked for now.  But it also worked for several months before something happened. I suspect that what happened (to mess everything up) was an update to the Google Home app, but don't know.