Hello, recently we've been unable to open the YouTube app on our Google Nest Hub Max. Up until about a week or two ago.
Every time I say "Open YouTube" or "Open Netflix" or swipe up and click those applications, it says "Sorry, I don't know where to play the video, please tell me the exact name of the screen."
Even if I say "Open YouTube on Living Room Display" same message back "Sorry, I don't know where to play the video, please tell me the exact name of the screen."
I have factory reset the device, switched to a different wifi, unplugged and plugged back in, and even removed the device from Google Home and re-added it.
How do I resolve this issue?
Fuchsia Version: 8.20220713.2.194059
Software Version: 188.8.131.527782712
Chromecast firmware version: 1.63.324740
Thanks for posting.
Currently there’s a high volume of cases like this and our team is currently working on a fix. To help us further, kindly send feedback with the keywords “GHT3 Unable to open a YouTube app on Display”.