Unable to reactivate Nest Mini

[TenleyH]

I have a nest mini which at some point in the last few months dropped off my Wi-Fi. I was unable to get it re-added so removed it from my home and now cannot read it. When I try to set it up in the Google home app, it directs me to use the device utility app to activate it. The device utility app sees the device and connects to it, I select my Wi-Fi network, and hear the connection sound but then get an error "could not communicate with your nest mini". I've restarted both the device and my phone. As long as I leave the nest mini plugged in, it occasionally tells me that it is unable to connect to the Wi-Fi and check my settings in the Google home app

[sickday33]

Same here man they bricked our devices ffs 

[TenleyH]

I did a factory reset of the device but same problem

[TenleyH]

I reached out to support via Chat and was able to get it working again.

First the problem got worse, I wasn't even getting as far as selecting my wifi. Here are the steps we took:

• Factory reset the device again
• Force close the Google Home and Device Utility app
• Open Device Utility, turn off wifi at the prompt, let it find the device.
• When it finds the device and has a "start" button to start setup, turn wifi back on (this screen)
• Go through the setup. It should activate the device now and direct you back to Google Home
• My device was already set up, it was showing up at the very bottom of the app under "Other Devices" so I just had to add it to a room

If this doesn't help you I encourage you to reach out to Google support! I've always had luck with them

[ramit]

Had 3 devices that were showing the need to activate error. Got on with customer support and they offered to send replacement devices but I pushed further because I don't want these devices to end up in trash. They said I could try it with a non Pixel phone as Device Utility app is needed to activate them but that is not available on Pixel phones for whatever reason. So tried it on a Samsung tablet and it worked.

[TenleyH]

The steps I posted above were done on a Pixel phone. I was able to get the Device Utility app on a Pixel 6 and 3a