09-04-2024 03:49 PM
Having issues with utilising my google home mini. Moved the device to a new location and wireless was lost. I factory reset the device and walked through the setup again. The device failed to respond after downloading the latest software. Now I have 4 white lights on the device and get “Your Google Home is not setup yet. To get started, download the Google Home app on a phone or tablet.” I just setup the device from the Google Home app on my phone and it’s still saying this message. Have tried factory reset and deleting other homes but still no avail. Able to play music via Spotify on my phone directly but not when trying to access “hey google”. Please help.
09-07-2024 03:15 PM
Hello @Rachel9,
Thanks for posting in the community.
It's frustrating when a device loses its connection after a move. I appreciate the effort in trying to fix it on your own. Please provide the following information:
While I gather more information, you can try the following:
Please let me know how it goes. Thank you.
Regards,
Jorge