Unknown account linked to my Google Home Speaker

[NicoleMG33]

I have not actively granted anyone access to my Home Speaker. Yet, when I go to the recognition and sharing settings there is an unknown account linked. There is no way to remove this account and I get notifications when they get phone calls.

[Stephen10]

I have the same issue. How can we delete the unwanted linked account to the device. This account is NOT an account linked to the home.

[Alex_S]

Hi everyone,

That’s odd. Let’s further look into it. From the Google Home app, go to Settings. Under the home name are the profile icons of your home members. If the unknown account was listed there, tap on it > Remove. Otherwise, factory reset the Google Home device and then setup.

Regards,
Alex

[NicoleMG33]

The account wasn't listed under my whole Home app, just the one device. For now the factory reset has worked.

[Muddi]

Hello NicoleMG33,

We're glad to know that resetting your device has fixed the issue. I'm just curious though, does the account belong to any of your family members? 

Cheers,

Muddi