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Voice Match issues with Google Nest

Sifiik
Community Member

Hello,

I have setup Google Nest in our home.

I have 2 private email accounts:

  • My own account                  #, and
  • my wife’s account               #

I am the primary account on Google Home, and I have invited my wife to use it as well.

We both use the voice function and Google Nest understands us without any issue when we use it.

Recently, I have set up Google Keep as the app connected to the Google Home’s List function, and we have a problem which I hope you can fix:

  • Using Google Home or Google Assistant, I have set up Voice Match:
    • My voice on my # account, and
    • My wife’s voice on her # account
  • I can create a new list, and I can add content, when I request it verbally but
  • My wife cannot, as Google Nest constantly requests her to “verify” her voice, etc …..
  • Every time I reset/retrain her voice, Google Nest understands her when we test it afterwards but, as soon as I enter 1 item myself using my voice, it then denies her access, and we have to retrain her voice again ….

What should I do to fix it and to get the List function to work for her? It might cause a divorce if I can’t fix it!

Cheers

Sifiik

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