Voice Match never works

[scriptjs]

I recently got a Chipolo One Point for Google Find Device, and I want to use it on my Nest Hub, but it never works. Whenever I say "ring my [device name]" it says " I couldn't verify your voice." I've tried retraining my voice, but it still doesn't work. Is there anything else I can do to make it work?

[JuanCH]

Hi scriptjs,

Thanks for reaching out to the community! I understand you've recently got your Chipolo One Point that you've linked to Google Find My Device, and you're trying to get your Nest Hub to ring it. However, every time you try using a voice command like "ring my [device name]," the Nest Hub responds that it can't verify your voice, even after you've gone through the voice retraining process. I know how difficult it is when a device doesn't work as expected. I'll be glad to help! To gather some more details, I'd like to ask the following questions: 

• What's your Google Nest Hub model? Please check out the following link for your reference: Google Nest and Home device specifications
• Is this inconvenience happening with any other device?
• Do you get the same massage when you use the Google assistant on your cellphone?

Please keep me posted. I look forward to your response.

Best regards,
Juan