Warranty claim -- appalling customer service

[james715p]

I bought a Google Nest Audio and it no longer works -- I can't even factory reset it. It is still covered by the warranty but it seems impossible to contact Google to activate this. Does anyone know how to do so? The "contact us" link just goes in a loop and doesn't actually give any contact details for those in the UK. I obtained a telephone number from Argos for customer support for Google but noone answers -- 0800 026 1217. This strikes me as very poor customer service from Google. Can anyone help please?

[Muddi]

Hey james715p,

I'm glad you reached out. 

Sorry to hear about your experience. I know how important it is to have a working device when needed - we're here to help.

Please try these steps below:

1. At the side of the Google Nest Audio speaker, unplug the power cord and wait for 10 seconds. Then plug it back in and wait until the 4 LED lights up on top.
2. Repeat the first step, 10 more times.
3. After you plug the power cord back in the final time, wait for the device to reset. The device announces "Welcome to Google Home" to signify that it's ready for setup.

If the above steps doesn't work, please fill out this form, and let us know once done.

Cheers,

Muddi

[Muddi]

Hey james715p,

How's your Google Nest Audio? Are you able to try the steps above? Please let us know if you still need help with your device, and the community will be happy to assist you.

Cheers,

Muddi

[Jake]

Hey all,

It has been a few days since the last reply, and I am going to lock the thread at this time. If you have any questions, please feel free to create a new post. 

Best regards,
Jake