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We can't play anything from apple music any more.

TheGreatBeyond
Community Member

We have two minis and a hub. Haven't had any problems until this week when the Google Assistant quit playing Apple music. When we ask it to, it tells us "Playing your Apple Music Playlist [NAME]" but then, nothing. It'll play from YouTube Music just fine, but not Apple.

Our Google account is paired with our Apple music, and there's nothing wrong with that account either.

7 REPLIES 7

JayO
Community Member

I'm also having a similar problem, if I ask Google Assistant to play playlist [name], it skips all song to the end and no songs play at all.

Jake
Community Specialist
Community Specialist

Hey all,

 

Sorry for the late reply. I wanted to follow up and see if you are still in need of any help? Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further. 

Best regards,
Jake

JayO
Community Member

Yes, I'm still having that problem.

Jake
Community Specialist
Community Specialist

Hey JayO,

 

I am sorry to hear you are still running into the issue with Apple Music not playing over your device. Let's jump in and get the issue resolved, so you can get back to enjoying your tunes. Do you mind me asking if you have a Apple Music subscription? You would need one to link your Apple Music. If you do have a subscription, have you tried unlinking the account, and re-adding that? In the Home app, is the Google Account shown the one linked with the device? Another option I would recommend is doing a factory reset on the device. 

 

Please let me know, as I would be happy to review further, and ensure you are good to go.

 

Best regards,

Jake

Jake
Community Specialist
Community Specialist

Hey JayO,


I wanted to check in and see if you are still in need of any help with your device? Please let me know, as I would be happy to assist, and answer any questions you may have.

Best regards,
Jake

Jake
Community Specialist
Community Specialist

Hey JayO,


I want to ensure you are good to go, and everything is working properly. Please let me know if you are still having trouble, as I will be locking the thread in 24 hours due to inactivity. 

Best regards,
Jake

Jake
Community Specialist
Community Specialist

Hey JayO,


It has been a few days since the last reply, and I am going to lock the thread at this time. If you have any questions, please feel free to create a new post. 

Best regards,
Jake