Weird Issue With Hubs and Speakers

[screamingcities]

Hi everyone... Having a really odd issue.

I have a combination of 6 Mini Speakers,  3 Home Hubs, a Lenovo Smart Clock, a JBL Portable Speaker and a LG Soundbar (all of the 3rd party stuff has Assistant built in)

The issue is if I plug any of the speakers or 3rd party stuff  in with the mic on, nothing works. All of the speakers and hubs sit there spinning their lights until they finally say There was a glitch... yada yada. Sometimes more then one device responds at a time as well.

If I have none of the speakers/3rd party stuff plugged in the Hubs work fine.

If I only have the speakers plugged in with mics on, none of them work (same clocking lights there was a glitch...)

If I power up the speakers with the mic already tuned off- all of the Hubs still work just fine.

I've tried rebooting everything and factory resetting everything.  Nothing changed.

Is anyone else having an issue like this, or is it just me?

Did an update go out for the speakers or something that's causing this?  It appears to have started on Monday. 

[screamingcities]

Ok Update... Apparently even with the mics turned off when I plug the speakers in, the hubs only stay working for a few hours, then I start getting the "There was a glitch" message again on everything until I unplug all the speakers.

[Dan_A]

Hi screamingcities,

That certainly hasn't been easy for you ― let's check it out. If it's happening on all devices and not just Nest speakers, we might need to find a common factor here. When did this all start? When you did the factory reset, was it the same steps as what you see on this link? If so, thank you for that. Are all of them on the same Wi-FI network under the same home structure on your Google Home app? Are you using a Google account with a Gmail domain and a private email that is personalized? It would help a lot if you could do a sequential reboot first: 

1. Unplug the power cord of your router followed by your Nest speakers.
2. Plug them back in after 3 minutes tops.
3. Restarting your phone might also help.

For good measure, you might also want to check any Bluetooth connection and unpair everything.

Keep me posted.

Best,

Dan

[screamingcities]

This ended up being really odd... It started as described above, and then slowly one by one even the hubs started falling off even without anything else plugged in. Eventually it got down to just one hub working at all. Felt like my house was a robot slowly dying 😛  

I tried a ton of stuff... unplugged everything, unplugged the mesh and the modem waited ten minutes then rebooted everything... That seemed to work for a couple of hours then... everything went offline again. Tried plugging various combinations in...  Nothing changed...

So, we HAD added a new Display to the kitchen, but that was on Saturday, and none of this started happening until Monday... I figured well, I guess try factory resetting it a second time... When I did so home app notified me that my wife had removed it from the home... That's odd... I thought, I was the one that set it up... 

That was clue one.

So I reset the device... but it didn't help anything. Stuff still crashed pretty quickly. But then clue two...

Every so often my wife could get the homes to actually respond and do something even when they glitched and froze for me...

So I started digging around in her home app... Thinking maybe she'd accidently setup another home or something?   Everything seemed normal, but then buried two pages in on one of the random settings pages (can't remember which) was a question that said: "Finish Setting up Kitchen Display?" Now, she hadn't set anything up... but.. for some reason it asked her that? I clicked it... the home app clocked for a bit then crashed.   When I reopened the app, everything was fine, and then a minute later all of the hubs and speakers started functioning normally again.

Weird right?  I guess it was stuck in a setup loop?  

[Dan_A]

Hey there,

Woohoo! Because of your patience and curiosity, you managed to resolve the concern by yourself. Hats off to you. It would seem like finishing the set up was the key to all of this, especially if you add someone as a home member, there is a chance that the setup process on their end might be forgotten or didn’t got the chance to see the option to set up your devices to their phone via the Google Home app.

As we got our resolution here, I'm going to mark this thread as resolved. I'll be locking this thread if we won't hear back from you in 24 hrs. Should that happen, feel free to create a new one if you have more questions or have other concerns in the future.
 

Kind regards, 

Dan