Weird odd glitch keeps occuring..

[Anonymous]

Hello All,

Whenever I ask my Google Nest Mini to play media as of late it responds with "Ok I'll remind you at" instead of playing the requested media. This happened occasionally in the past but lately it's happening more and more. The Device/Google Assistant on the device will always use the exact time for a reminder I requested previously, weird odd little glitch...unplugging seems to fix it for a bit. I sent in feedback already and have done any and all trouble shooting to fix the issue long term. Thank you.

[Anonymous]

Also, all day it has either been missing personal routine announcements or stopping halfway through. Seems like it works great initially but within the week it goes right back to sub optimal. 

[Muddi]

Hey folks,

Thanks for reaching out. I apologize for the delayed response. Sorry to hear about your experience with your Google Nest Mini. Let's try to get to the bottom of this.

A few questions:

• When did the issue start?
• Do you have other Google speakers? If yes, does it have the same issue?
• Have you checked "My Activity" on the Google Home app to see if your device understands your command?
• How far is your device from the router?
• What is the current firmware version of your device?

Let's try these steps below:

1. Move your Google Nest device within 15-20 ft. away from the router to get enough signal from your network.
2. Reboot your Google Nest device and router by disconnecting them from the power source and leave them unplugged for 1 minute. Once done, plug them back one at a time with intervals.
3. If it's still the same, do a factory reset to refresh all the settings on your speaker. On the side of your device, switch the mic off. The lights will turn orange. Press and hold the center of the Nest Mini, where the lights are on top. After 5 seconds, your device will begin the factory reset process. Continue to hold for about 10 seconds more, until a sound confirms that the device is resetting.

Let me know how it goes,

Cheers,

Muddi

[Avig]

Similar issue. I ask it to play a media alarm at a certain time and a certain radio station. It confirms that the alarm is set and I ask it to play a radio station and it says okay. I'll set an alarm and play this radio station

[Anonymous]

Hi Muddi,

Thank you for the reply. I have been in communication w/ Google support and currently have a ticket open. 

To answer your questions;

-Issue began back in late November w/ this device but was on/off. To be honest routines have always only worked about 70-75% of the time.

-The issue has happened on all my previous devices (Lenovo Smart Clock & Nest Hub Gen 2 which was returned).

-These are timed routines so my activity has no bearing.

- Less than 3 feet away.

-All firmware is up to date.

I have done multiple factory resets and reinstalled the Home App as well. This is a Server issuer and to be honest w/ all the changes going on right now w/ Google I don't expect this to get better. Thank you again. 

[Anonymous]

The issue really comes and goes now...was back in full swing last night soon after setting a reminder...lol. I checked in to see my activity and none was recorded. Thinking I'll give it a few more days until I set up something else. Thank you again for your help and support.

[Muddi]

Hi CraigM3,

Could you share us the case ID so I can the progress of the case.

Cheers,

Muddi

[Anonymous]

Hi Muddi,

Thank you for your reply. The device has already been factory reset and placed back in the box, these devices are just way too unreliable for my needs. Between music sounding terrible through Bluetooth headphones, disappearing features, missing routines and their announcements to odd if any responses from these Google products (all 3 different types of Google devices I have owned have had their share of issues), it's was just time for me to fully move on. Thank you again.

[Juni]

Hi CraigM3,

We're sad to see you go. We'll definitely take this as feedback — we'll ensure to learn from it to be able to deliver a better experience in the future. I'll keep this thread open for a couple more days. If you have questions, you can update this thread - we are here for you.
 

Regards,

Juni

[Princesss]

Hi there,

We just want to check if you have seen our response posted above. Let us know if you have additional questions, otherwise we'll be locking the thread.
 

Best,

Princess

[Princesss]

Hello CraigM3,

Due to inactivity, I'll go ahead and lock this thread in 24 hours. Feel free to start a new thread if you need assistance with your Google Nest devices and we'd be glad to assist you further.
 

Best,

Princess