Weird response from google mini !

[Suave]

Hi there, cannot understand this one…. I send a command to my google mini to play one of my playlist. It doesn’t understand. Says something like sorry blablabla. This response is made with a french female voice as this is my mother tongue. I keep repeating the same **bleep** sentence over and over again. Ok google play my playlist bla bla bla…. After maybe 5 or 6 times,  a different french female voice answers me and say ok playing playlist bla bla bla and it goes through accordingly ???  What the hell ?  I do have a particularity though of having a setting with 2 languages french first and english secondly but the switch  of a different voice after 5 or 6 attempts is still in french ? What should I do ? 

[frances]

Hello Suave,

Thank you for reaching out. I am sorry to hear that you are having a negative experience with your Google Assistant, I definitely understand your concern. I would be more than happy to help look into this issue. First, I have some quick questions regarding this situation.

• Is this issue still occurring?

• When did issue start happening?

• Did your Google Assistant work perfectly before?

• Could you please check your 'my activity' to ensure that your commands are being registered properly?

  • Do you see any errors or misunderstandings in your commands?

• Could you please make sure your voice match is activated?
• Does this issue occur with different commands as well?

• What troubleshooting steps have you tried so far?

Thank you for your patience, I look forward to your response. 

[frances]

Hi there,

It's been a few days since we have heard from you. Just checking in, were you able to see my response above? I look forward to your reply back, we're here to help!

[Eric_B]

Hey Suave,
It looks like we haven't heard back from you so I'm going to go ahead and lock the thread. If you have any further questions or concerns, feel free to create a new thread.

Have a great day!
Eric