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When I ask Google to play a station on Sirius I get "Sorry something went wrong, when you are ready

jmerhart
Community Member

When I ask my devices to play something on Sirius I will get, Streaming Holly on Sirius XM, followed by Sorry something went wrong, when you are ready give it another try.

This worked up to 3 days ago and now nothing. I don't know what went wrong because it won't tell me.

I confirmed it is connected to the internet. I also looked in my Google Home app and I don't see an app for Sirius to link it to my home.

Does anyone know what is going on?

3 REPLIES 3

Alex_S
Community Specialist
Community Specialist

Hi jmerhart,

 

Thanks for posting—let's get this sorted out. A few questions: what country are you in? Can you stream media from other services (i.e., YouTube or Spotify)? If you command Google Assistant on your phone to play something on SiriusXM, does it work? What are the services you can see on the Google Home app > Settings > Services > Radio?


Regards,
Alex

I am having the same issue,  when I go to Google Home app > Settings > Services > Radio I see SirusXm radio and it says subscription active. I have tried unlinking I even removed the hub and factory reset it and still having this issue. 

Juni
Community Specialist
Community Specialist

Hi joshdouglas2006,

 

Thanks for posting, and sorry for the delay. What Google Nest speaker do you own? Are you able to play other radio services so we can isolate this? Lastly, could you provide us with your device's firmware version? Check out the steps below on how to get it:

 

  1. Make sure your mobile device or tablet is linked to the same account as your speaker or display.
  2. Open the Google Home app Google Home app.
  3. Tap your device's tile.
  4. At the top right, tap Settings and then Device information.
  5. Under "Technical information," find Cast firmware: X.XXX.XXXXX.

Thanks,

Juni