When I finish setting mine up, It’s always stuck on the screen that says, Connected follow the instr

[Rdianco]

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Original Poster: Amy 2127 

Once I finish setting the hub up, it says,”Connected. Follow the instructions in the Google Home app.” It won’t go off of that screen. When I reset it, I go though all the steps again and when I finish the steps, it’s stuck on that screen.

[Rdianco]

Hi Amy 2127,

I am sorry that you are encountering this connectivity issue with your device. I understand your concern. The Google team is aware of this issue and is investigating a possible cause. There are no other steps to take at this time to troubleshoot.

I just wanted to check in, has this issue resolved on its own for your device?

• If YES (has been fixed), could you please send feedback with the words: "GHT3 Nest Hub link account issue fixed" with an explanation of the situation?  

• If NO (has NOT been fixed), could you please send feedback with the words: "GHT3 Nest Hub stuck on link account screen" with an explanation of the situation?

Your feedback is greatly appreciated, as it will help our engineering team address this issue. 

- From Frances (Community Specialist)