When I say Hey Google call ####### the nest keep telling me to create a duo link...

[Ciro]

Hi,

I only use my mobile phone to make calls. The issue is that now that I have Nest Hub and Nest Audio at home, when I say hey google call (any name of my phone directory) the voice from Nest remind me to enable Duo. I just want use always my phone. Is it possible to tell google assistant to use my mobile phone for the calls and never Duo? Or at least is it possible to choose the device (i.e. Hey Google call ........ using my cell phone)?

r/Ciro. 

[Ciro]

No replies and no help, probably I have not described the issue clearly. I try again: I have an android mobile phone and I use google assistant on it. When I am not at home I can ask to the google assistant to call any contact I have on my phone. It works correctly. At home I have several nest audio devices and nest hub (all connected with my google account). When (at home) I ask to the google assistant to call a contact of my mobile phone the nest audio or hub ask me to install Duo and no phone call activate from my phone. If I install Duo the nest audio or hub tell me that the contact I'm trying to call does not have a Duo account. So the question is: How can this be solved? Is there a way to avoid this? Is there a way to ask to the google assistant to use only the mobile phone for calls? At moment the only solution is to disable the microphone of the nest audio and hub devices. This is a patch but then I cannot use google assistant on the nest and hub. Not really happy about this. Please help if anyone has an advice, probably there is a setting somewhere taht I did not found.

[jojo0722]

I am having the same problem.  I hate that my nest makes the call.  I want the call on my phone only!  I see you posted over 2 months ago and no response!   

[Ciro]

Hi, yes nobody from Google side neither Community helped. Probably it is not an issue for them. I would have no problems to use nest for phone calls, if I could. The issue is that I live in Italy and there is only one operator that reached an agreement with google to use web for phone calls (no Duo, regular phone calls). Of course my operator is a different one and no agreement with google. This is very sad and annoying. Before I installed nests at home I used google assistant on my phone and two times it was very helpful during emergency situations. One day I locked my self outside the balcony (wind closed the balcony door) and screaming to the phone (that was inside) I were able to call someone that had my home keys and rescue me. I always thought that it would be beneficial in other emergency situations, such as, fell on the floor, not be able to use hands, etc. etc. Now if I say Hey Google Call ######, the phone don't do anything and the nest start repeating the same song... you should connect Duo account... what a mess. I guess Google shall take this issue as a Safety concern too and do something. Anyway you the only one that seen this and replied to me.

[Sidnjduu]

I am beyond frustrated with this. I have researched and asked and sent in questions by various methods and nothing.  Not a single usable answer.  I was about to buy a bunch of nest devices and use google for all my home security and smart home connectivity, but not anymore.  Just because apparently Google is more interested in forcing all phone calls made with the assistant to be made on a nest device instead of through my phone, than they are in simply allowing a user to choose which device assitant uses for phone calls.  Its such an easy option to program that it must be deliberate.  I'm considering returning the nest too.  If I can't use my phone at home without nest interfering, the system is really way more trouble than its worth.  Ugh. So frustrated.

[Ciro]

I wish I could return my nests too. Return right time is over and I can't. If I knew this before I would very likely not purchased the entire system. At least you got some type of answer from Google, even though useless. My enquiries died in someone inbox at Google. I'll try again opening another trouble ticket.

[munch]

I've run into the same problem and found this post while looking for a solution. It's very frustrating. 

[Ciro]

We are already 4 that reported this. Probably when we will reach 100 persons Google will implement this change :-).

[Jake]

Hey all,

Sorry for the late reply. I wanted to follow up and see if you are still in need of any help with your device and making calls? Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further. 

Best regards,
Jake

[unhandyandy]

Yes, I'm still having trouble.

[downhilldragon]

Still same problem! 

When I use "hey Google" to tell my phone to call a contact, the nest/home hears it too, and the nest will ALWAYS take priority and try to make the call instead of the mobile phone.

As far as i know, there is no way to disable calling on the nest devices. I do not have Duo set up, or enabled, and enabling it doesn't allow you to turn it off either. 

Meanwhile, There is no circumstance whatsoever in which I want my Nest to make a call. It's seriously annoying, and the dev team NEEDS to create a switch in the Home app to disable calls, or simply prioritize the mobile phone over the Nests when using Google assistant to make calls, by default. 

As it stands, I cannot use my voice to make calls in my own house. If this is not a bug, it sure feels like one!

[Ciro]

Jake,

first of all thank you. If you can pass this to the DEV Branch it will be really useful for many of us.

downhilldragon has been more precise than my message. What he wrote is more clear.

The only thing I would like to add that is, if you read my messages I also point out that this can be a Life Save features. Falling on the floor, not being able to use the phone, I can call someone using Google Assistant. Nest does not help at all.

[downhilldragon]

At this point, I would rather bleed out on my kitchen floor, than have Google Home try to make one more call. Fair trade.

In all honesty, I worked in software long enough to know that the Google Duo team was tasked with increasing their usage, and when they couldn't do it on their own merits, some VP decided that a good way to get people to sign up was to FORCE users to use Duo on their homes by making it unavoidable. Making it so our own Android phones wouldn't work as intended in our own homes. 

It's a HORRIBLE way to increase usage for an app no one here chose to use. 

[Ciro]

Your knowledge is impressive. I learned one more thing. Agree 100% that forcing users to use an app not used and in mean time making our android phones unusable when a Nest system is in the house is unacceptable. If I knew this before I would save a lot of money. I have the full house with Nest Speakers and Hubs.

[Jake]

Hey all,

I do appreciate the feedback and am sorry for the frustrations. I will be sure to forward the feedback over to our Team, as we are always looking to improve our products. If you have any other questions from here, please let me know.

Best regards,

Jake

[Ciro]

Hi Jake, no other questions. If this will be implemented, many of us will appreciate and enjoy google nest. Thank you.

[Jake]

Hey Ciro, 

We will be sure to update our users on our social channels once new updates are released. With you having no other questions from here, I am going to lock the thread at this time. If you run into any questions from here, please feel free to create a new post at any time.

Best regards,

Jake

[unhandyandy]

Looks like Google just doesn't give a **bleep**.

[downhilldragon]

 Been trying to get an answer on this for a YEAR. Google what the **bleep**ing **bleep**.