01-12-2022 08:08 PM
Been using the white noise ambient sound to help sleep and noticed last night the sound had been changed. Sounds like a new file and it's not only quieter the audio loop is a lot shorter, with a sudden drop off after about 30 minutes before it loops again (the previous one was about an hour long and started again much faster). Is there a way to restore to the older sound file?
Answered! Go to the Recommended Answer.
01-18-2022 04:14 PM
Thanks for your feedback here! There was an issue impacting our white noise experience. It’s fixed now and working as it previously did.
Hopefully that answers your questions, but let me know if you need any more help. Thanks!
01-12-2022 09:02 PM - edited 01-12-2022 09:03 PM
Whew - I thought I was losing my mind!
We noticed the same thing, which resulted in my kid asking to use the old white noise generator we had prior to switching over to the Nest Hub a couple years ago.
The new "white noise" does have a better looping transition than the original one, but.....
01-16-2022 05:44 AM
Talking about feeling crazy. I thought I had clogged ears or something. I even tired a few different devices in my home before we found out it was an upgrade from Google. My toddler has noticed the sound change and now wakes during the night. Please revert back to the original noise. It was so much nicer.
01-16-2022 08:59 AM
Yes! Swore either my mind or the speaker was going!
The new one is annoying! I'd prefer the old one back. Why did they even change it in the first place?
01-13-2022 12:26 AM
No idea how to use the old sound (tried a lot last night) but the white noise last night was terrible. it only went for 10 min loop and so heard it dropping in and out constantly. Notice today it's better, still 10 but have looped it properly so you don't have the silencein transition. Its very quite compared still.
01-17-2022 10:06 PM
How do you loop it without it not having a weird break?
01-13-2022 10:59 AM
We're experiencing the same thing! Had to turn our Google home up a lot for our daughter. Thought our speaker was on its way out!
01-13-2022 09:19 PM
I literally gave them a call about it and explained the problem, like how it’s clearly pulling a different file now. I think if we can at least get a dozen people to let them know this is an issue they might change it back.
01-14-2022 08:07 PM
What number did you call?
01-15-2022 07:21 PM
What number did you call?
01-13-2022 09:28 PM
01-15-2022 04:10 PM
same! i thought i had a piece of paper on top of the speaker or my ears were clogged!
01-14-2022 07:24 AM
Same here, very annoying you have to set the volume to 70%, but you can't change the volume of the confirmation you want to dim the lights...
01-14-2022 12:40 PM
I really hope Google fixes this issue or provides a workaround. The new "sound" doesn't do what it's supposed to. We use this feature over 10 hrs/ day in a couple rooms.
01-14-2022 02:15 PM - edited 01-14-2022 02:17 PM
It's only just changed for me this evening (UK), it's very muffled like airplane engine noise. I hope they revert or at least offer a choice.
01-14-2022 02:49 PM - edited 01-14-2022 02:50 PM
It's changed here in Canada too. I play it every night for my toddler and she's really upset about this change and obviously doesn't understand it. Please, let there be a way to get the older version back so we can maintain our sleep schedule and sanity!
01-14-2022 08:13 PM
My son too, he asked me to fix it😳
01-14-2022 08:23 PM
Yes, same here!!! My toddler was super sensitive to this change.. I play the same white noise for him to sleep since he was born! Now he is having trouble falling asleep e waking up several times at night and not soothing himself 😭 And I can't find the old white noise elsewhere. I just ask please Google, do something about it! We are sleep deprived enough!
01-14-2022 03:36 PM
That k God I googled about this! How irritating is that!? I've literally used white noise to sleep for about 10 or more years and for the past few years been quite content with home mini then upgrade to nest and here I am suddenly quite unhappy about that weird change!
01-14-2022 04:06 PM
Glad it’s not just me going crazy! It’s so much quieter and like others have said, muffled. The constant looping is distracting too.
01-14-2022 04:08 PM
So its not just me.... Caught off guard with putting down toddler for his nap... Hopefully they can bring back the previous white noise.
01-14-2022 04:32 PM
Both my v1 Google home mini and nest mini seem to be playing a significantly lower quality white noise tonight. When Assistant plays it on my phone, it's the old high quality one.
Not sure what's going on, but would like a way to fix it
01-14-2022 04:40 PM
Please have this changed back to the original, my kids have noticed and they won't go to sleep. They are saying I dont like this google, I want the other google.
01-14-2022 04:43 PM
Just noticed this tonight. I'm really annoyed. I've been using the white noise for almost 2 years now. Sounds terrible. I also would play one of it's lullaby songs on my phone and that's changed too. My daughter and I would sing the song together and now it just goes right to the sound and no more vocals. She was really upset and tbh so am I. Is it not 1hr long and 12hrs anymore?
01-14-2022 04:52 PM
This us literally ruining my baby's naps and night sleep! Please change this back!!!! 🙏🏻
My baby is waking every 30 minutes with this new noise. Compared to sleeping 12 hrs at night. I'm exhausted.
01-14-2022 08:51 PM
My kid had the worst sleep she had had in the past 6 months..wondering if the same applies here...seemed every 30 minutes to stir, cry and wake up
01-14-2022 05:23 PM
How do we complain to someone directly? I have used this white noise sound since my son was born two years ago. You can imagine the mess it's creating tonight at bedtime. Never mind the awful sound, it also doesn't block out any of the other noises in the house, which is a nightmare with a newborn. Please please put this back to how it was.
01-14-2022 05:32 PM
I believe that there are moderators that monitor the community posts. My assumption is that nothing will happen unless they see a message thread like this getting A TON of complaints!
01-14-2022 10:14 PM
I called support but after an 1hr 45mins. It was determined that the only thing I could try would be send feedback on the app to hope the Engineers with change it back for the next monthly updates.
01-14-2022 05:30 PM
My daughter sleeps with white noise every night. She loves the old one. Not sure why Google would change this. Please change it back!
01-14-2022 05:36 PM
This is utterly ridiculous to be honest. The output volume is so low and the audio is way too muffled. It would be better if we can grab the file and play it somewhere else
01-14-2022 05:36 PM
Just like everyone here, we do not like the new sound. My son relies on it for sleep and the sudden drop wakes him constantly. Please change it back!!!!
01-14-2022 05:43 PM
Ditto to everything above. Just noticed the new sound tonight (definitely wasn't like this last night). My 9 month old has been using this to sleep since day 1. Please don't mess with our sleep! The volume on our mini is now super high!! Change it back for the love of all parents!
01-14-2022 05:45 PM
I am glad we are not the only parents upset about this. Where should I be calling to submit my formal complaint? Although the lope is less noticeable, the shorter time period and muffled low quality sound file is not a positive update and needs fixing.
01-14-2022 08:14 PM
Glad I’m not crazy, it’s too quiet now, please change it back!
01-14-2022 05:53 PM
We are going to try "River Sounds" as that seems somewhat similar to the original "White Noise".
01-14-2022 06:03 PM
Same! So glad it’s not just me. I reset everything and still sounds muffled and like a bad audio file.
01-14-2022 06:05 PM
I managed to save the old mp3 file a while back im going to try and convert it from 1hr to 12hr as it normally looped before. This really sucks!!!!
01-14-2022 06:12 PM
Is there any way you can share it?
01-14-2022 06:15 PM
Dont worry, im working on it right now as we type