White horizontal lines across the screen

[Tosah]

Hello all I have just noticed i have two white horizontal lines going across the screen of my display I have done a soft reset and well as a factory reset and the lines are still there could this be a software issue?

[ByronP]

Hi Tosah,

Thank you for reaching out to the community. I apologize that you're experiencing trouble with your Nest Display that shows 2 white horizontal lines on the screen. I understand how frustrating this can be. I appreciate the effort to troubleshoot this situation. Let's work together to find a solution.

• What type of Nest Display do you have?

• Can you please send me a picture of the screen of your Nest Display?

• When did the situation start?

• Was the Nest Display dropped or knocked over?

• Is the Nest Display still working?

• Is the Nest display's assistant working?

Please keep me posted. I'll look forward to your response.

Regards,

Byron

[Tosah · Accepted solution]

Sorry for the late response but,no its never been bumped or dropped ,yes it still works as intended,I have the 7in nest hub 2nd generation 

[Tosah]

 

[ByronP]

Hi Tosah,

Thank you for your response. I appreciate your answers and the picture provided. I'm here to help.

The team would like to learn more about this behavior. When you get a chance, please fill out this form and let us know when you’re finished. We’ll have someone reach out to you via email from there.

Let me know once you're done and keep me posted.

Regards,

Byron

[Tosah]

I have completed the form thank you for helping me 

[ByronP]

Hi Tosah,

Thank you for your response. I received your form, and our dedicated team will reach out to you via email for further assistance.

Please keep an eye on your email for further instructions.

Regards,

Byron