White noise not playing for 12 hours. Randomly stops!!!!! 🤬

[Mrsbla]

I use white noise for my baby to sleep overnight and it randomly stops before 12 hours is up - consequently WAKING him up...and he isn't able to resettle when it's 5am in the morning 🤬🤬 Obviously every parents worse nightmare.

Checked activity log and no ghost commands at odd hours.

Any ideas? Tempted to ditch the speaker and buy a white noise machine.

Bloody unreliable.

[Juni]

Hi Mrsbla,
 

Thanks for posting here in the Google Nest Community.
 

I’m sorry for the trouble this has caused you, let me help you out. A few things: which Nest speaker are we working with? Was this working before or you just recently used the feature? If this was working, were there any changes made before the issue started? Do you have another Nest speaker? If so, is this happening to the other Nest speakers?
 

You can do a sequential reboot. First, unplug your Nest speaker/ display for 30 seconds, then do the same thing to your Wi-Fi router to refresh both devices and your Wi-Fi signal. 

Looking forward to your response.

Thanks,

Juni

[Juni]

Hi there,

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have.
 

Regards,

Juni

[Mrsbla]

Hi Juni,

It's the Nest Audio Speaker (2020) and it was working fine for quite a considerable amount of time.

I suspect a recent update from Google may have introduce these instabilities.

I only have one Nest Audio Speaker in the house, the rest are Google Nest Hubs.

I have rebooted both speaker and our mesh WiFi network (all 3x of the nodes) and the problem still intermittently persists. 

I've looked online and it's not an isolated problem, others are experiencing the same intermittent issue without any real root cause found.

[Juni]

Hi Mrsbla,

Thanks for trying that. Sorry that you are still experiencing the issue. You can do a factory data reset to put back your Nest Audio back to its default setting and set it up again as a new device.  Once successfully set up, try the feature again and observe if this will make a difference. Check the steps below for guidance on how to do the factory data reset. 

Here’s how to do the reset. On the back of your Google Nest Audio, switch the mic off. The LEDs will turn orange. It will say "The mic's off" then press and hold the center of your Google Nest Audio, near top. After 5 seconds, your Google Nest Audio will begin the factory reset process. It will say, "You're about to completely reset this device. Release to cancel" then wait for the chime.

Check this link for more information.

Keep me posted.

Thanks,

Juni

[Mrsbla]

Thanks for this. Have done the reset but will only be commenting back if there was more random restarts 🙃

[Princesss]

Hi Mrsbla,

Sure! We'll keep this thread open for few more days and will wait for your update.

Best,

Princess

[Muddi]

Hey Mrsbla,

How was your device? Please let us know if you still need help, and the Community will be happy to lend a hand.

Cheers,

Muddi

[Muddi]

Hi Mrsbla,

Just bumping this up to make sure that you've seen our responses. I'll lock this thread if we won't hear from you in 24 hours. Feel free to create a new one if you have more questions or have other concerns in the future.
 

Cheers,

Muddi

[Princesss]

Hi there,

Chiming in to see if you still need assistance with this. Hope the previous post helped. Let us know if you have additional questions, otherwise we’ll be locking the thread.
 

Best,

Princess