Why does my Google Nest Hub 6243 keep turning itself off?

[Rdianco]

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Original poster: Janet Hodge 5211 

Don’t understand selections

[frances]

Hello Janet Hodge 5211,

Thanks for your message. That is definitely concerning that your Google Nest Hub device is turning itself off. I would be more than happy to help look into this issue and see what is happening. First, I have some questions to get a better understanding of this situation.

• Which generation is this Google Nest Hub? (1st or 2nd)
• Is this a new issue? Was your device working normally before?
• What happens when this issue occurs? Is it randomly or when you are doing something on the device?
• What are you playing when the device shuts off? (Spotify, YouTube, radio, etc)
• Is your device powering on, responding to commands, and working besides this issue?
• Does your device still show up as connected in the Google Home App?
• Do you see any error messages when the issue occurs?
• Have you tried to do a Factory Data Reset on the device? Does the issue still occur?
  • A factory reset will reset your Google Nest or Home speaker or display to its default factory settings.
    Note: This action will clear your data from the device and can't be undone.

I appreciate your patience and look forward to your response. 

[Hilary]

Hey there, 
Just wanted to jump in here to check to make sure that you saw our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

Have a great day!

Hilary

[Hilary]

Hey Folks.

We haven't heard any updates from you. I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.

Best Regards,
Hilary