Hello Sean Waple,
I shared these steps because it has a new 'Recovery Mode' step now. This is what is shared through our support team, and is a step we ask all to do before taking next steps. I am fully aware that you conducted a reboot and Factory Data Reset. Through your comments, it is obvious that this did not work you.
I made a case for you. With a Case ID, your issue is in a queue for help, and the support team should be able to resolve your issue. Your Case ID is: 2-4830000031409.