cancel
Showing results for 
Search instead for 
Did you mean: 
Replies are disabled for this topic. Start a new one or visit our Help Center.

Why does my Nest hub no longer play video news?

Gebesie
Community Member

My news feed includes Reuters 5-minute News Briefing which included video. Previously the video showed on my Nest Hub, but since the last few months no more - only audio. Why is this?

3 REPLIES 3

Azarco
Community Specialist
Community Specialist

Hey Gebesie,

 

Thanks for posting — let's check this out.

 

What's the exact message you're getting and what's the response of your Google Nest Hub when you're playing news? When did it start happening? Also, can you still play YouTube videos on your display?

 

Have you tried rebooting it together with your router to refresh the connection? Also, make sure your Google Home app is updated.

 

Best,

Alex

Azarco
Community Specialist
Community Specialist

Hello there,

 

I wanted to follow up and see if you are still in need of any help. Let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further.


Thanks,

Alex

Jake
Community Specialist
Community Specialist

Hey there,

 

I wanted to check in, and let you know that I will be locking the thread in 24 hours.

 

Best regards,

Jake