11-15-2021 12:00 PM
Since back in August my Google home mini looses internet connection and I have to unplug it and plug it back in to get the internet back to the device. It happens multiple times a day. I have factory reset the device and the internet modem with no change, no other devices in the home have connection issues with the modem, only the mini. It’s only a few feet from the modem and I have tried moving it closer and further from the modem with no change. Today I borrowed and friends Google home mini that has no issues in their home and added it. Same problem. I’m at a loss as it appears buying a new Google home device isn’t the fix.
many ideas?
02-16-2022 11:00 AM
Hey L0gan,
Sorry for the late reply. I wanted to check in and see if you are still having issues with the Nest Mini losing internet connection. I noticed you saying you had used a friends device and ran into the same issue there. Do you happen to know your modem model?
Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further.
Best regards,
Jake
02-18-2022 11:43 AM
Hey L0gan,
I wanted to check in and see if you are still in need of any help? Please let me know, as I would be happy to assist.
Best regards,
Jake
02-19-2022 10:47 AM
I managed to fix the issue by deleting my home and creating a whole new home, re adding all devices, had no problems the past couple months. But again this morning it appears the issue is back again…
03-08-2022 11:23 AM
Hey L0gan,
Apologies for the late reply once again. I wanted to follow up with you and see if the device is still running into the issue after you had created a new home? You said it started to disconnect from the Wi-Fi again, does it seem to be more constant now, or just occasional? Please let me know, as I would like to ensure your device is working properly.
Best regards,
Jake
03-11-2022 10:38 AM
Hey L0gan,
I wanted to check in and see if you managed to fix the issue or if it is still present? Please let me know, as I will be locking the thread due to inactivity.
Best regards,
Jake
03-14-2022 10:38 AM
Hey L0gan,
It has been a few days since the last reply, and I am going to lock the thread at this time. If you have any questions, please feel free to create a new post.
Best regards,
Jake