10-19-2023 01:19 PM
I have a nest hub 2nd gen that has never worked properly, warranty and return are no longer options. It functions as it should for a short period of time, usually an hour or 2, then music cuts out and MAX volume feedback/buzzing/white noise type sound plays out of nowhere. Has never failed to scare the %@#! out of me so we just gave up on it. However, I am back to see if there is any fix. I am willing to take the whole thing apart if need be.
I already did a factory reset and update and it worked for half a day or so, I thought it was fixed but then when you least expect it, fire alarm!! I appreciate any ideas or comments, thanks!
10-26-2023 12:28 PM
Hello NestHubProb34,
Thanks for reaching out.
We're sorry to hear that you're experiencing this with your Google Nest Hub. I also appreciate all the effort trying to resolve this. Could you please provide the cast firmware version of your Google Nest Hub? We'd like to check further what's causing this to happen.
To check which firmware version you're on, follow these steps:
Looking forward to your response.
Best,
Princess