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Wont play mood or playlists

Nh2
Community Member

I have two nest audios, 7 nest minis, and a home hub. When i ask the device verbally to play a mood or playlist, the device responds as if searching for the specific words in my request. For instance, if i ask for the speaker to play modern rock, i get a reply that they "looked for modern rock but either that song is not available right now or does not exist".

 

Restarting or resetting the devices do not help. O have a wifi 6 router and get 400+ mbps so connection doesnt appear to be a problem. I also regularly get a "something went wrong, please try again in a few seconds" reply on speakers when asking for specific songs. If i am specific enough, and try multiple times, I get the song i asked for. It also seems to work better for songs in my library. I have youtube music premium. 

I have been losing functionality on my home devices for months, and am pretty fed up. I contacted support once via twitter, and got a reply, but they stopped responding after i included a video of the device issues. Any ideas would be great. 

6 REPLIES 6

GothamNY
Platinum Product Expert
Platinum Product Expert

Hey @Nh2 how about adjusting or trying different ways you ask? Try saying "Listen to modern rock radio/station/music." The system may be interpreting play as a request for a specific song, hence the "searching" for a song named "modern rock."

Nh2
Community Member

I did try a variety. I have tried "please play modern rock", "please play a modern rock playlist", "please play me morning mood music", "please play me music to cook to", and several other varients. For what it is worth, this appears to be fixed, but wasnt fixed through my actions. 

Princesss
Community Specialist
Community Specialist

Hi Everyone,

 

Thanks for posting.

 

@GothamNY - I appreciate your help on answering this thread.

 

@Nh2 - Sorry to hear about what happened. Can you please keep on monitoring your device's behavior and see if it is still giving you the same results as before? We like to make sure that it is working good now.

 

Keep us posted by responding to this thread.

 

Best,

Princess

Princesss
Community Specialist
Community Specialist

Hi Everyone,

 

Jumping in to check if you still need help with this?

 

Let us know by responding to this thread.

 

Best,

Princess

Nh2
Community Member

This issue appears to have resolved itself. The speakers had been trying to play items exactly matching the words i was saying (searching for songs titled "music to cook to" or similar). They are now working correctly and playing moods and playlists. Thanks. 

Princesss
Community Specialist
Community Specialist

Hi Nh2,

 

Thanks for the update. I'm so glad that everything is working good now on your end.

 

I'll go ahead and close this thread now from further discussion and if you need assistance, feel free to start a new thread and we'd be glad to help.

 

Best,

Princess