Wrong time zone / DST

[Coconuts]

Hi. I live in Mexico City, and last year they decided to cancel the Daylight Saving Time. We should have changed the time yesterday but it didn't happen. However, the time displayed on my Google Nest is one hour ahead now, as if it was DST, and I don't know how to get the right time. I asked the device and it told me the time zone depends on the address registered in the app. The address is correct, I haven't changed it and it still says Mexixo City. How can I fix that?

[rickmla]

Same problem here. The address in my Google Home app was correct. When I used a voice command to ask what time it is, Assistant replied with the correct time. However, the time displayed on my Nest displays was one hour ahead.

My main use of these displays during the day is as convenient Assistant-powered clocks, so having the wrong time displayed is a problem.

I changed my address in the Home app to a random address one time zone to the west so that the correct time will display. This is not ideal, as now voice commands believe I am in this false location and other features such as weather are incorrect as well.

[ckep]

Same problem here and hard to believe Google hasn't fixed it yet, no way to correct it manually because the the time zone it's linked  with the address of your device, tried to change it just to get wrong information about the weather due different locations, it's been a day already and still with the same problem, Apple and Amazon products didn't have this problem,  I'm sure it's a quick easy fix, do better Google. 

[danylati]

Yes now i have the same problem, It is incredible that a company like Google does not fix this

[scorpion18]

Same problem in Monterrey Mexico

[ublzesc]

Same problem with my two hub devices. It's really annoying, feeling I'm always late or something.

[febb]

Same issue wrong time in many Google devices.  Governement cancelled DST, so time no longer changed in most of the country, including Mexico City, and yet, Google hub, nest and Chromecast devices changed the time,  wrongfully adding one hour to the current time.  This should not happen anymore in (most of) Mexico.

Google, please fix this. Should be as easy as correcting your timezones tables.    Do it fast as this is creating very problematic issues everywhere.

[ublzesc]

Is someone from Google actually looking into this? It has been more than a week with this issue. It is not solved for me yet.

[danylati]

I think we need to send emails to Google

[ublzesc]

I think mine got fixed last night...

[LovelyM]

Hello everyone, 

Thanks for flagging this! Our team has already identified a way to resolve the issue. Please bear with us as we roll out the fix in the following days and keep us in the loop once your Google Home and Nest devices are showing and responding with the correct time in Mexico. We want to make sure everyone is all set.

Kind regards, 
Lovely

[febb]

Thanks... it has been ONE MONTH, AND TWO DAYS since this big mess started in Mexico and you, a multibillion dollar company have not been able to solve it !  (Or dont even care?) 

You should have been prepared for this,
FIRST: by paying attention to the OFFICIAL WORLD TIMETABLES (handled by IANA and which are absolutely correct and updated, way before the march 12th day the time didn't change in Mexico except, incorrectly, on many Google devices).
SECOND: It is absolutely inacceptable that you took so long to fix an elemental thing such as THE TIME in tons of computing devices. It should be fixable just by changing those tables and rebooting.  Nothing more.  But, behavior shows that you have a mess of programming code, two or mode codes to DISPLAY (the wrong) time and another piece of code to SPEAK (the CORRECT, time) in many devices.

SO, please, hurry up.  There are many many people affected, not just people playing with this things as toys. Personally I do have senior (advanced age) persons,  disabled or incapacitated people depending on Google Home Assistant features to do things such as banking, grocery shopping, etc.     PLEASE, fix it ! 

[Muddi]

Hey folks,

I understand this issue has been ongoing for quite some time, and I apologize for the inconvenience it has caused so far. There's no new news to share at this time, but I'll continue monitoring the thread and updating it as I know more. 

Cheers,

Muddi

[danylati]

Now its fixed in  Mexico City, we have the correct time

[febb]

Displays are already fixed (Google Hub,  Google nest hub)....

but Chromecast devices are NOT fixed yet ! 

[Muddi]

Hey danylati,

I'm happy to hear that your device is showing the correct time now.

@febb: I'll check this with the team and get back on this thread for updates.

Cheers,

Muddi

[Muddi]

Hey folks,

I'm happy to confirm that the daylight savings issue in Mexico has now been resolved, and the fix is being rolled out slowly. If for some reason you’re still experiencing problems, please be patience and wait for an update on your devices.

Let us know if you have additional questions or concerns about your device. Otherwise, we'll close the thread after 24 hours.

Cheers,

Muddi

[febb]

Hello:

All Nest hub devices are with the time for Mexico City correctly set.  But  Chromecast 4K / Google TV devices,  if on settings the "Use network provided time" is turned ON, then the time for Mexico City is wrongly set ONE hour ahead of the actual real current time.  Of course the TIME zone is correctly set to "Mexico City" and I made a check for new firmware, which there was none. 

The problem still persists for Chromecast devices.

Please do not close this issue as the problem is still present in this devices.  Thanks.

[febb]

Hello Muddi:

Five minutes ago, I did this with my Google Chromecast 4K /  Google TV device.

1.- Check the time: It was OK

2.- Changed the time for the device to obtain the time from the network:  Got the WRONG time (1 hr ahead).  Also cheked that the time zone was correctly set, it was: Mexico City
3.- Changed back the time setting to manual and corrected the time.

4.- Checked if there was new firmware available, there was none and the device is on the latest available firmware.

5.- Rebooted the device.

6.- Did again steps 1 to 4 above.  Same results. TIME IS STILL WRONG AND the device is not able to set the time correctly is it is configured to obtain the time from the network.

Whats up with you Google. Can't you really fix this issue?  It's been months since we (many manyu users) repor

[Muddi]

Hey febb,

Thanks for the update. What is the current cast firmware version of your Google TV 4K?

Cheers,

Muddi

[febb]

Hi:

Just got this information from the Google Home app, I take (and hope), I'd get the same date if I were to check it on the screen where the Google Chromecast 4K with GTV is plugged in.  Please, let me know if this is enough.

Cast firmware: 1.61.329909

Thanks.

[claudioalbarran]

Problem still persists on multiple Android devices

[Garisoain]

Issue still present on chromecast.

[Muddi]

Hi everyone,

To confirm, have you tried rebooting your devices? Also, could you check the firmware version of your device?

Cheers,

Muddi

[febb]

Hello Muddi:

Five minutes ago, I did this with my Google Chromecast 4K /  Google TV device.

1.- Check the time: It was OK

2.- Changed the time for the device to obtain the time from the network:  Got the WRONG time (1 hr ahead).  Also cheked that the time zone was correctly set, it was: Mexico City
3.- Changed back the time setting to manual and corrected the time.

4.- Checked if there was new firmware available, there was none and the device is on the latest available firmware.

5.- Rebooted the device.

6.- Did again steps 1 to 4 above.  Same results. TIME IS STILL WRONG AND the device is not able to set the time correctly is it is configured to obtain the time from the network.

Whats up with you Google. Can't you really fix this issue?  It's been months since we (many manyu users) repor

[Muddi]

Hi there,

Thanks for the information. By any chance do you see a "Build number"?

Cheers,

Muddi

[febb]

Hi Muddi:

Here's the requested information.   For your info, just checked again on the firmware and there is none and, the date is still wrong when set to update "from the network".

Model
Chromecast

Android TV OS version
12

Android TV OS security patch level
January 1, 2023

Kernel version
4.9.269#1 Wed Dec 14 08:10:24 UTC 2022

Android TV OS build
STTE.221215.004.A1.9716989

Hope this gets fixed soon.  Soo many months for a "simple" problem....

Thanks.

FB

[Muddi]

Hey febb,

Thanks for the added information. I just wanted to check if you receive an update on your TV lately? If not, please try resetting your TV to refresh all the settings. You may also check with the TV manufacturer if they are getting similar reports.

Cheers,

Muddi

[Princesss]

Hi there,

We just want to check if you have seen our response posted above. Let us know if you have additional questions, otherwise we'll be locking the thread.
 

Best,

Princess

[Princesss]

Hello everyone,

Due to inactivity, I'll go ahead and lock this thread in 24 hours. Feel free to start a new thread if you need assistance with your Google Nest devices and we'd be glad to assist you further.
 

Best,

Princess

[febb]

Hey Princess:

With all due respect: How you dare to close this since the issue is absolutely NOT fixed ?

The ball is IN Google's side of the field! Not ours... I have nothing more to say except again that the Chromecast devices have still the wrong time, many months now lime this and YOU (Google) are not responding with a fix.

I'd kindly request to maintain this open as a channel to communicate with Google and with the tons of other users with the same issue. 

Otherwise, we'd have to start all over again with no record of what's going on.

Better yet, Google, please fix this wrong time in Mexico due to the cancellation of DST in this country by its government. Should be an very easy fix... What's going on?

Thanks.

[Garisoain]

My Chromecast still has the wrong time:

firmware 275994

Cast firmware 1.56.275994

[febb]

Mine too. still wrong time, no FW upgrades , no fix.

Seems Google gives a **bleep** about this, they just don't care.  

Months with this and no fix...  May e it's time to look for other brands for our new home devices and our home network expansions.

😡

[Princesss]

Hi febb and Garisoain,

We're sorry about closing the thread sooner than expected. As Community Specialists, we occasionally do a bit of housekeeping to keep the conversations in our community fresh and relevant. This includes locking threads after a period of inactivity.

For us to assist you further, kindly fill out this form with all the needed information then let me know once done.

Best,

Princess

[febb]

Princess:

Hello.  Per your request, the form has been already answered / filled up by me. 

We'd appreciate your assistance to get a solution from Google to this issue with our Chromecasts.   As I mentioned before, the problem with the "Nest Hub" devices was successfuly solved,  nevertheless that is not the case with Google Chromecast devices.      Thanks in advance for your intervention.

Kind regards.

@febb

[Garisoain]

I have filled the form

[Princesss]

Hello folks,

@febb and @Garisoain, we got your form and we've escalated it over to our higher level of support for further review. Please keep an eye on your inbox as someone will get back in touch with you soon. 

Best,

Princess

[Garisoain]

Thanks Princesss!

[Princesss]

Hi Garisoain,

You're welcome! I'll keep this thread open until you are assisted via email.

Best,

Princess

[Princesss]

Hello Garisoain,

Have you been contacted via email? If so, what's the Case ID they gave you?

Best,

Princess