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Yet another bricked Google Nest Audio !

Babis_23
Community Member

Hi all !

Another One Bites the Dust !!

This reset process has given us a bricked Nest Audio ! (Thank you Google)

This troobleshooting solution is a waste of time ! (Thank you Google)

Im one of the many owners of the specific bricked device just waiting demanding a solution.

Thank you

8 REPLIES 8

RXShorty
Gold Product Expert
Gold Product Expert

Hi @Babis_23

As stated in the other topic your best bet is to contact Google Nest Support.

Dan_A
Community Specialist
Community Specialist

Hi folks,

@RXShorty, I appreciate the help.

@Babis_23, I wanted to follow up and see if you are still in need of any help. Have you had the chance to try the suggestion above? If yes, how is it? Could you also tell us what happened to your Nest Audio? Is it not responding or has no power?

Keep me posted.

Best,

Dan

Babis_23
Community Member

Hi @Dan_A , thanks for droping by !

Full story in short,just to hellp you,help me 😁

I got the Nest Audio for a few days up & running smoothly until my daughter saw it and said.. I WANT IT !!

Actions : Deregister from app,reset,mic switch-orange lights-middle button-blink blink blink-play sound. all that in order to be moved to her house..

Moved to the new house,plug it in,white lights,no response,no connectivity !

Moved it back to my house,just in case it was stuck at my wifi,same behavior..

I have power,i have lights but no response 😖

I must have tried the 10 times plugin & out with 10 sec intervals method at least a thousand times in each house !!! No luck

Now i m here waiting for some help before i throw it out the window

Thanks

Babis

Dan_A
Community Specialist
Community Specialist

Hi Babis_23,

I’m sorry to hear that you’re having trouble with your Google Nest Audio. For confirmation, is it not connecting to Wi-Fi after doing all those steps? And when you said adding it to another house, is it under the same Google Home app with the same account or are we talking about an actual house with a different Wi-Fi network and on a different Home app and account?

Thanks,

Dan

Babis_23
Community Member

Hi @Dan_A !

For confirmation, is it not connecting to Wi-Fi after doing all those steps?

Yes, no connection whatsoever

And yes, an actual house with a different Wi-Fi network and on a different Home app and account. Still nothing..

An actual house with a different Wi-Fi network but with myHome app and account.. Nothing

Back to my physical house with my wifi and my account.. Nothing.

Again, my house, my wifi, different account.. Nothing.

I ve tried lots & lots of variations, honestly, i think i ve tried almost everything you can think of whoth no results 😥

Power it on, lights up, lights left & right, lights off! Thats the cycle.

I am tired, really tired..

Dan_A
Community Specialist
Community Specialist

Hello Babis_23,

I really appreciate you doing all the given steps. There's one more thing that we could try and that is to connect your Nest Audio directly to another phone's mobile hotspot. You need to have 2 phones for this to work, one is what you will use for the set up and the other one is where you connect to instead of using your Wi-Fi. Do a reset one more time and connect your phone to another phone's hotspot, then do the set up and tell me how it goes.

Regards,

Dan

Babis_23
Community Member

Dear @Dan_A

Wish i could do that, i really do!

As i said before, several times, i cant do the reset cause the device is unresponsive.

I ve already tried your method but it didnt work 😔

Dan_A
Community Specialist
Community Specialist

Hi Babis_23,

It seems that you have an existing thread with the same issue and one of our Community Specialists asked you to fill out the form. I checked this on our end and it has already been received. Keep an eye on your inbox as one of our senior specialists will reach out to you soon.

Please let us know if you have any other questions or concerns as I will be locking this thread in 24 hours.


Thanks,

Dan