YouTube not blocked

[Trying2Tech]

I have a nest hub and YouTube is supposed to be blocked however my kids found that if they ask google to play a sound (ex. "whats an F-150 sound like") it will go to YouTube for it; despite YouTube being blocked.  They begin browsing videos via the "suggested videos" beneath the requested sound video.  I checked the settings and YouTube is still restricted on my Google Home App so something is not working as intended.  I will unhook the device until you implement an improvement stopping them from watching YouTube endlessly.

[Jake]

Hey Trying2Tech,

Sorry for the late reply and to hear about the trouble with your kids still accessing YouTube. I would be more than happy to assist you, and ensure you have the app blocked. If they are using assistant to access the app, I would recommend following this article. It has more details on how to set parental controls for the assistant. Please let me know if that helps, or if you have any questions from here.

Best regards,

Jake

[Jake]

Hey Trying2Tech,

I wanted to check in and see if the article was of any help? Please let me know if you have any questions from here, as I would be happy to take a closer look.

Best regards,
Jake

[Trying2Tech]

Out of town.  Issue remains last update.

[Princesss]

Hi Trying2Tech,

Thanks for responding.

Have you tried to perform a complete reset your Google speakers? Let's go ahead and try that to see if that will work. 

Best,

Princess

[Princesss]

Hi Trying2Tech,

Chiming in to check if you still need help with this? Hope the previous post answered your question, otherwise I’ll be locking the thread.

Best,

Princess

[Trying2Tech]

No it doesn't fix it.  Checked all settings and they can still access YouTube by doing what I described in my OP.

[Trying2Tech]

It's obviously a loophole in your systems logic and if you're not going to fix it I'll just return the device.

[Trying2Tech]

They ask it to play a sound and even though I have parental settings on and YouTube blocked it still uses YouTube to play the sound.  Checked settings again and again.  It's faulty logic in your device.  It shouldn't be able to go to YouTube at all.

[Princesss]

Hi Trying2Tech,

We'd be happy to take a look into this for you. Please fill up this form with all the needed information then let me know once done.

Best,

Princess

[Princesss]

Hi Trying2Tech,

We just want to check if you have seen our response on the previous post? Let us know once you're done with the form, otherwise we'll be locking the thread.
 

Best,

Princess

[Azarco]

Hey Trying2Tech,

Bumping in this thread to check if you're able to fill out the form?

Thanks,

Alex

[Trying2Tech]

Filled out form just now.  Checked device yesterday and it still occurs when asked to play that sound.

[Jake]

Hey Trying2Tech,

I wanted to check in with you, and ensure you are in contact with our Team. I am showing a case has been created for you, and you should have an email from our Team at this time. Please let me know if you have any trouble seeing that, as I would be happy to review.

Best regards,

Jake

[Trying2Tech]

I have not seen any email from your team.  Nothing in spam folder either.

[Princesss]

Hi Trying2Tech,

I've seen that you have been assisted via email. I'll consider this post as complete and will lock the thread in 24 hours. 

Thanks for posting.

Best,

Princess

[Princesss]

Hi Trying2Tech,

Due to inactivity, I'll go ahead and lock this thread in 24 hours. Feel free to start a new thread if you need assistance with your Google speakers and we'd be glad to assist you further.

Best,

Princess