05-12-2022 10:28 AM
I have two google nest hub (gen2), and on both devices when i selected youtube icon, the youtube application opened correctly, as expected. Now after the last update something must have changed, because in the two google hub nest that I have when I select the youtube icon it opens the Nvidia Shield TV remote control (another device I already had even before the nest hub update).
Is this a bug, or is it some configuration I have to do to get the youtube buttons working again?
One more thing, i don't know if this help to identify the problem: if I say "START YOUTUBE ON THIS DEVICE" the youtube application opens, but if I say "START YOUTUBE" it opens the Nvidia Shield TV remote control.
I appreciate any kind of help, as I've tried almost everything and still haven't found a solution to the problem.
05-25-2022 03:12 PM
Hey MarcoLobo,
Sorry for the late reply. I wanted to follow up and see if you are still in need of any help? Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further.
Best regards,
Jake
05-27-2022 11:55 AM
Hey MarcoLobo,
I wanted to check in and see if you are still in need of any help with your device? Please let me know, as I would be happy to assist, and answer any questions you may have.
Best regards,
Jake
05-30-2022 03:59 AM
Hey Jake,
Thanks for the reply. The problem apparently disappeared, I noticed that both google nest restarted without me doing anything, it was probably due to some update that must have occurred, and this update must have fixed the problem because for now in both google nest the problem still hasn't reappeared.
Just for information, before this supposed update, I removed the Nvidia Shield from the Home account and this temporarily worked, that is, when I clicked on the youtube icon, the application opened correctly and not the Nvidia Shield command. But when the Nvidia Shield reappeared in the account, the youtube icon stopped working properly again, sometimes it worked once, twice and then started to open the Nvidia Shield command.
As I said, I don't know if it was an update that fixed the problem, I think so, but for now, everything is ok. The problem only existed for one to two weeks.
Thanks for the interest and best regards.
Marco
06-03-2022 03:49 PM
Hey MarcoLobo,
Chiming in. That's good to know that everything is back on track. Appreciate you for updating this thread with your resolution, it's a big help. Let us know if you have other questions.
Best,
Nikki
06-06-2022 04:36 PM
Hi MarcoLobo,
As we got our resolution here, I'm going to mark this thread as resolved. I'll be locking this thread if we won't hear back from you again in 24 hrs. Should that happen, feel free to create a new one if you have more questions or have other concerns in the future.
Best,
Nikki