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ZOOM option missing under Video & Voice Apps on Android version of Home app

2realist4u
Community Member

When I go into the Google Home App > Settings > Voice and Video Calls > Video & Voice Apps -- ZOOM is not available (only Google Meet). I have the most recent updates of both apps (Google Home and ZOOM). Does anyone have any ideas how to get the zoom app working?

13 REPLIES 13

MplsCustomer
Bronze
Bronze

2realist4u
Community Member

Thanks for that; unfortunately those are the steps I tried.

@2realist4u 

When you say "Zoom is not available" do you mean the option is not even available on the screen? If so, perhaps it's missing in the Android version. On iOS, under Settings | Communication | Video & Voice Apps, our screen looks like this, and if I select "Zoom" I get a screen to link to Zoom.

IMG_473DDC3DFBF2-1.jpeg

2realist4u
Community Member

Indeed, ZOOM app is installed on android phone, but the ZOOM app is totally missing (only shows Google Meet).

@2realist4u 

I'm guessing you shouldn't even have to have the Zoom app installed to see the "Zoom" option, since its purpose is to enable Zoom calls on your Nest Hub Max.

You could try deleting and re-installing the Google Home app just in case that's the problem

Otherwise I would suggest editing the title of your original post to say something like: "ZOOM option missing under Video & Voice Apps on Android version of Home app".  I don't know if it's missing on all Android versions, but it is certainly missing on yours.  Good luck.

2realist4u
Community Member

Thanks for your advice... I changed the title. 😎

@2realist4u 

I found this thread from over a year ago, on a Pixel 5 phone, with no resolution:

https://www.googlenestcommunity.com/t5/Speakers-and-Displays/Cant-connect-to-Zoom-on-Nest-Hub-Max/m-...

@GarrettDS , this missing option to link to Zoom was first reported over a year ago, and you replied on the earlier post in 2021; is there any update on why it's missing?

2realist4u
Community Member

Thanks for sending that; when I click the URL I get "Item Not Found"

@2realist4u 

I missed the last 2 digits in the link; I've fixed it.

2realist4u
Community Member

Thanks for sharing that link; I had seen that thread. Unfortunately the thread is locked, and no solution was given.

Dan_A
Community Specialist
Community Specialist

Hi folks,

 

@MplsCustomer, thanks for the help.

 

@2realist4u, that certainly hasn't been easy for you ― a few questions: what android phone do you use? Do you have an active Google Nest device? Could you send me a screenshot on the part where it's not showing the Zoom card on your Home app but before that, kindly double-check the firmware version of your Home app and do an update if needed be,

 

Keep me posted.

 

Dan

2realist4u
Community Member

Thanks Dan. Here are the answers to your questions:
- Samsung Galaxy S8+.
- Google Nest Cam Battery
- Mini Nest Speaker
- Home Version: 2.60.1.19

Screenshot_20221114-235935_Google.jpg

Muddi
Community Specialist
Community Specialist

Hey 2realist4u,

 

Thanks for the information. Currently, Zoom meetings are only available on Nest Hub Max. Visit this link to learn more. We're looking for ways to improve and we'll take this as feedback and pass it along to the team. I also suggest that you send feedback using your devices by saying, "Hey Google, send feedback" or by following the steps on this link.

 

Cheers,

Muddi