animal of the day

[Sarahmay]

When I ask my Google nest about animal of the day it just searches the Web instead of doing the animal sound and challenge etc.

[Ska83GBR]

This has happened to me also! It no longer plays the jingle and makes the noise for today’s animal. It just reads off of a webpage. Is this a bug or has the feature no longer active? Our family loved this! 

[Princesss]

Hi Everyone, 

Thanks for posting.

Could you please tell us what Google Nest device are you using? Also, as soon as you encounter this, has anyone of you tried to perform a complete reset? Let's go ahead and try that first to see if that would help.

Lastly, please provide your device's cast firmware version so I can further check.

To check the firmware version:

1. Make sure the mobile device is connected to the same Wi-Fi or linked to the same account as the Google Nest or Home device.
2. Open the Google Home app .
3. Tap the device card of the preferred speaker or display.
4. At the top-right, tap Settings   Device information.
5. Under Technical information, find Cast firmware:X.XXX.XXXXX. 

Keep me posted.

Best,

Princess

[Princesss]

Hi Everyone, 

Chiming in to check if you still need help with this?

Feel free to respond to this thread.

Best,

Princess

[Princesss]

Hi Everyone, 

Since there were no responses from any of the customers, I'll go ahead and close this thread from further discussion to keep our community tidy.

Please feel free to start a new thread if you need assistance with your Google speakers.

Cheers,

Princess

[Ska83GBR]

My apologies, is it still too late to add to this thread? I am still experiencing the bug! 

[Princesss]

Hi Everyone,

Thanks for reaching out.

Could you please tell us the exact command that you have tried? Also, let's try to reset your Google Nest display to see if that would make any changes. Lastly, let's get the cast firmware version of your devices so we can check further.

To check the firmware version:

1. Make sure the mobile device is connected to the same Wi-Fi or linked to the same account as the Google Nest or Home device.
2. Open the Google Home app .
3. Tap the device card of the preferred speaker or display.
4. At the top-right, tap Settings Device information.
5. Under Technical information, find Cast firmware:X.XXX.XXXXX.

Keep us posted.

Best,

Princess

[Princesss]

Hi everyone, 

Checkin in if you still need help with this?

If you have any additional questions, feel free to respond to this thread and I'd be happy to answer it for you.

Best,

Princess

[9xironman]

Hello, Princess S-

I am having the same issue. I just bought mine today, so I don't feel that the reset would do much as it was quite literally the first thing I did after initialization and setup. My GF has one and it works perfectly, but as someone mentioned before, I just get the generic webpage being read to me rather than the more interactive type.

My cast firmware is: 1.56.290465

"Hey, Google. What's the animal of the day?"

[Princesss]

Hi 9xironman, 

Thanks for reaching out.

I appreciate all the details you've shared. Have you already tried to perform a complete reset to your speakers? Let's go ahead and try that first to see if that would make any changes on its behavior.

Keep me posted.

Best,

Princess

[9xironman]

Thank you so much! Being that it was right out of the box, I didn't think resetting it would do much, but it's working now. Thank you again!

[Princesss]

Hi 9xironman,

Thanks for the update.

I'm so glad that it's already working on your end. By doing a full reset restores its default settings. Moving forward, you can also try this step just in case you encounter any issues with your speakers. 

In the meantime, I'll go ahead and close this thread since it was already resolved. Feel free to start a new thread if you need any assistance with your speakers.

Cheers,

Princess

[LKC]

Hi all, I'm going to go ahead and restart this thread as I've got exactly the same issue.

I've got 2 Nest speakers and Nest Hub max that used to play the chime and read the animal of the day asking if we wanted to know more for years until about 6 months ago when I stopped and did the same as mentioned above.

The whole system has recently had a factory reset due to ISP change and is returning the same generic response.

Is it still an available option for others out there to receive the fun jingle and animal of the day for others as of 9 Aug, 2022? 

[Princesss]

Hi everyone,

Thanks for reaching out. 

I appreciate all the details you've shared. Can someone tell us what's the exact command that you have tried as well as the exact response of your speakers after trying the animal of the day function? Also, does all speakers exhibits the same?

I'd love to know more so we can try some steps here.

Best,

Princess

[LKC]

G'day thanks for the prompt reply.

The quoted wording is ("Hey / OK Google) "what's the animal of the day"?

Historically as mentioned above it would play a little jingle and read out a fact about a random animal then play a sound associated with that animal. It would then ask if you would like to know more prompting a yes or no response. If yes was responded then it would provide up to 2 more facts about the same animal. It would then ask if you would like to know about yesterday's animal of the day prompting another year or no response.

Now when asking what the animal of the day is, it simply responds with "I don't know but I found these results on search".

When researching phrases you can ask Google, it still mentions that question as an option however it seems to not be working across a variety of devices. 

Possibly it's location based? I'm in Melb, Aus.

[Princesss]

Hi LKC,

Thanks for the info. Can you please tell us the cast firmware version of your Google Nest speakers?

To check which firmware version you're on, follow these steps:

1. Make sure your mobile device or tablet is linked to the same account as your speaker or display.
2. Open the Google Home app .
3. Touch and hold your device's tile.
4. At the top right, tap Settings Device information.
5. Under "Technical information," find Cast firmware: X.XXX.XXXXX.

Best,

Princess

[Princesss]

Hi LKC,

We just want to check if you have seen our response on the previous post? Let us know if you have additional questions, otherwise we'll be locking the thread.
 

Best,

Princess

[Jake]

Hey LKC,

I wanted to check in, and ensure you are good to go. Please let me know if you are still having trouble, as I will be locking the thread in 24 hours due to inactivity.

Best regards,
Jake

[LKC]

Thanks for your response.

The firmware details are as follows:

Nest speakers cast firmware: 1.56.309385

Nest hub max cast firmware: 1.56.295071

Thank you again for following this up! Let's hope for everybody who has the same issue in the future and stumbles upon this post that we are able to find a viable solution.

Regards,

Liam.

[Princesss]

Hi LKC,

Thanks for your response.

We'd be happy to take a look into this for you. Please fill out this form with all the needed information then let me know once done.

Best,

Princess

[Princesss]

Hi LKC,

Chiming in-- have you filled out the form? Let us know once you're donce so we can check it.

Best,

Princess

[Muddi]

Hey LKC,

Just bumping in to make sure that you've seen our responses. I'll be locking this thread if we won't hear back from you again in 24 hrs. Feel free to create a new one if you have more questions or have other concerns in the future.
 

Cheers,

Muddi

[LKC]

Hello, I have filled out the form and will await further investigation.

[Muddi]

Hey LKC,

Thanks for the update. We got the form you've submitted. We'll be reaching out to you via email and let's continue working on your concern through that channel.

Cheers,

Muddi