can't link a smart device on Google Home app

[MikeeJr72]

Trying to link Cielo app to Google Home app for a Nest Hub 2nd gen and one way nothing happens. Other way using Google log in, get message "Your social media account is not linked to Cielo Cloud". Don't know what that means or even if it's a Google thing or Cielo (smart thermostat) thing. Help!!!!

[Azarco]

Hey MikeeJr72,

That certainly hasn't been easy for your — let's figure this out.

A few questions: can you control your thermostat using your Cielo app? Are you using a private or public network? Also, make sure your apps are updated.

Give these linking steps a try:

1. Open the Google Home app.
2. At the top left, tap Add > Set up device > Works with Google.
3. Select the manufacturer of the device from the list.
4. Follow the in-app steps to complete linking.

Looking forward to your response.

Thanks,

Alex

[Azarco]

Hey MikeeJr72,

Checking back in to see if the troubleshooting steps shared help. Let us know by updating this thread, and the community will be happy to lend a hand.

Best,

Alex

[MikeeJr72 · Accepted solution]

Found out it had something to do with my phone, so I did a factory reset on my phone and now everything links

[Azarco]

Hey MikeeJr72,

That's awesome! Thanks for updating the Community forum of your resolution. Feel free to respond to this thread if you have additional questions or concerns and I'd be glad to answer it for you.

Cheers,

Alex

[Azarco]

Hey MikeeJr72,

As we got our resolution here, I'm going to mark this thread as resolved. I'll be locking this thread if we won't hear back from you in 24 hrs. Should that happen, feel free to create a new one if you have more questions or have other concerns in the future.

Kind regards,

Alex