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google home keeps reseting

Harper_776
Community Member

Hello I am experiencing a problem with my home mini, it keeps factory resetting after I unplug it. Are there any fixes for this problem

1 Recommended Answer

Princesss
Community Specialist
Community Specialist

Hi Harper_776,

 

Thanks for reaching out. 

 

Sorry to hear about what happened to your Google Home Mini. A few things I'd like to ask-- when did you notice this? Are you using the original power cable for your Google Home Mini? 

 

Let's go ahead and try to manually reset your speaker and see if this would fix the issue. Lastly. could you please provide when and where did you purchase your speaker so we can also check your warranty options.

 

Keep me posted.

 

Best,

Princess

View Recommended Answer in original post

3 REPLIES 3

Princesss
Community Specialist
Community Specialist

Hi Harper_776,

 

Thanks for reaching out. 

 

Sorry to hear about what happened to your Google Home Mini. A few things I'd like to ask-- when did you notice this? Are you using the original power cable for your Google Home Mini? 

 

Let's go ahead and try to manually reset your speaker and see if this would fix the issue. Lastly. could you please provide when and where did you purchase your speaker so we can also check your warranty options.

 

Keep me posted.

 

Best,

Princess

Princesss
Community Specialist
Community Specialist

Hi Harper_776,

 

Chiming in to check if you still need help with this?

 

I hope the steps I shared from the previous post worked on your end. Feel free to update this, otherwise we'll be locking the thread.

 

Best,

Princess

Muddi
Community Specialist
Community Specialist

Hey Harper_776,

 

Just bumping in to make sure that you've seen our responses. I'll be locking this thread if we won't hear back from you again in 24 hrs. Feel free to create a new one if you have more questions or have other concerns in the future.

 

Cheers,

Muddi