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google home mini 1st generation unable to connect

pkeswaranpix7a
Community Member

Unable to connect google home mini 1st generation even after 20 power recycles and 15 trials with google device utility app.

 

 

1 REPLY 1

cifuentesj
Community Specialist
Community Specialist

Hi @pkeswaranpix7a,

 

Thank you for your timely response and the comprehensive information you've provided.

I understand you're encountering that you have some issues trying to connect your Google Home Mini 1st generation on the Google Home app. I know how frustrating it can be when technology doesn't work as it should. Don't worry; I'm here to help you.

To assist you further, please provide the following information:

  • Have you experienced any power outages in your area recently?
  • When did this issue first begin?
  • Were there any recent changes to your environment, such as a change in Wi-Fi network or relocation of the device?
  • When you open the Google Home app, did you see an error message on the screen?
  • What is the model of your smartphone?
  • In addition to rebooting the Google Home Mini 1st generation, what other troubleshooting steps have you taken?
  • When you try to add your Google Home Mini 1st generation, what is the exact error message you receive?

Thank you for your patience. I look forward to hearing back from you soon.

 

Sincerely,

Jeremy