google mini not powering on

[hoopbum]

I have the main speaker connected and one mini, but the 2nd mini will not power on.

I have gone through the reset options and no luck.

[gmelanymelissa]

Hi hoopbum,

Thanks for reaching out to the community. I understand that one of your speakers is not powering on. I appreciate all the efforts you've made to resolve this inconvenience. No worries, help is here!

To better understand the situation, I'd like to ask a few questions:

• Do you have the Google Nest Mini or Google Home Mini? Here’s a helpful article about how to identify your speaker model.
• Are you using the official power adapter that came with the device?
• When did the inconvenience begin?

In the meantime, let's try the following:

• Alternate outlet: Plug the speaker into a different wall outlet.
• Discharge the speaker:
  • Unplug the power adapter from the outlet and the speaker.
  • Leave it unplugged for 20 seconds.
  • Plug the power adapter into the speaker.
  • Plug the other end of the power adapter into a wall outlet that works.
  • Check if any LED lights appear on the speaker.
• Swap adapters: If the issue persists, use the power adapter from the one speaker that currently works.

Let me know how it goes.

Regards,

Melany