Hi bkoulton,
Thanks for reaching out.
Sorry to hear about your experience with your Google Home Mini. I'd like to know few things so we can sort this out.
- Is it your first time setting up this Google Home Mini to this network?
- Are there any other Google Home/Nest speakers connected on the same network?
- What's the distance between your Google Home Mini and your router?
Let's make sure that when we will set it up, Google Home Mini should be near the rouuter for better WiFi connection. Also, you can follow these steps so we can make sure that we have ticked all the steps in the set up process.
- Plug in your speaker or display.
- If the device has been used before, factory reset your speaker or display before you continue.
- On your phone or tablet, open the Google Home app
.
- Tap the Add icon
Set up device
- If the Set up devices button is not on the screen:
- To set up your first device in the Home app, tap Get started
- To set up all other devices, at the top left, tap the Add icon
- Follow the remaining steps.
- To set up your first device in the Home app, tap Get started
- If the Set up devices button is not on the screen:
- You’ll be able to opt out of some settings, like Voice Match or personal results. You can change these settings at any time after you complete setup.
Let me know how it goes.
Best,
Princess
