google nest hub max camera

[simahajjeh]

hello every one

I have google nest hub max and the straleaming camera is not working knowing that the camera works fine in video calls 

I tried to do every thing from unplug the device to factory reset ,update the app ,restart the router ......

still same problem 😪

[Dan_A]

Hi simahajjeh,

This is not the experience we want you to have, let me help you. A few questions: when did your issue begin? Are your devices on the same Wi-Fi network? When you did the factory reset, was it the same steps as what you see in this link? Does it stream for a few minutes then stop or not at all? Are you streaming on the built-in camera of your Nest Hub Max or to a 3rd party smart camera?

To isolate further and to know what the exact error message is, it would help a lot if you could do a sequential reboot first: 

1. Unplug the power cord of your router, followed by your Nest Hub Max.
2. Plug them back in after 3 minutes.
3. Restarting your phone might also help.

Keep me posted on the error message when doing a live stream using your Nest Hub Max.

Best,

Dan

[simahajjeh]

this issue started since  I bought this device 8 month ago 

I only have one device and I'm not planning to buy more since lots of people complaining and no updates 

only one device it is google nest hub max its and my mobile on same WiFi 

am trying to stream build in camera it is give me that the camera is offline knowing that the camera is working fine in meet video calls 

I tried factory reset as youention more than 20 times nothing happened

[Muddi]

Hi there,

Sorry for the delays. Chiming in to ensure everything is covered here. Just to add, please try setting up your Google Nest Hub Max to a new home structure. Follow the steps below to know-how:

1. Remove the Nest Hub Max from its current home structure.
2. Factory reset the Nest Hub Max.
3. Create a new home structure.
4. Set up the Nest Hub Max and its built-in Nest Cam on the new home structure.

Keep us posted.

Cheers,

Muddi

[simahajjeh]

I already tried that before 

also I deleted nest app now camera gives me camera unavailable all the time it was camera offline before now unavailable 

please help

[Princesss]

Hi simahajjeh,

Thanks for trying the steps. Could you please provide the cast firmware version of your Google Nest Hub Max?

To check which firmware version you're on, follow these steps:

1. Make sure your mobile device or tablet is linked to the same account as your speaker or display.
2. Open the Google Home app .
3. Touch and hold your device's tile.
4. At the top right, tap Settings Device information.
5. Under "Technical information," find Cast firmware: X.XXX.XXXXX.

Looking forward to your response.

Best,

Princess

[simahajjeh]

it is 

1.68.353511

[Princesss]

Hi simahajjeh,

We appreciate all your efforts. We'd be happy to take a look into this for you. Please fill out this form with all the needed information then let me know once done.

Best,

Princess

[Kimy]

Hello there,

We haven't received your form. Kindly fill it out so we can continue with the next step.

Thanks,

Kimy

[simahajjeh]

I already fill it couple days ago 

I will fill again

[Kimy]

Hello simahajjeh,

We got your form — thanks for filling it out. Our team will reach out to you via email anytime soon. Please continue the conversation there, as this thread will be locked after 24 hours.

Cheers,

Kimy