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google nest mini local network issue

gaby123
Community Member

My google nest mini 2nd gen will set up and says connected to wifi and then says issue with local network privacy and in my settings i’ve checked that it’s turned on - i’ve tried turning it off again redownloaded the app etc and nothings working 

9 REPLIES 9

GarrettDS
Community Specialist
Community Specialist

Hey there,
Sorry for the late response, but I wanted to drop in here to help.

I understand that these issues can be confusing but I definitely wanted to stop by and see how I could help.

Just wanted to double check to see if you were still needing help on this? If so, what troubleshooting steps have you tried?

Please let me know.

Best regards,
Garrett DS
 

gaby123
Community Member

Hi yes i do still need help - i’ve turned it off and on, redownloaded the app etc 

GarrettDS
Community Specialist
Community Specialist

Hey there, 

Sorry to hear about the issues you're still having with this. 

Have you double checked the wifi router as well as the network that you're on to see if that will help? If it's on the 2.4, I would suggest changing to the 5, and vice versa. Also, doing a factory reset of the device always helps as well. 

 

Please let me know if you have any other questions. 

Best regards, 

Garrett DS

gaby123
Community Member

how do i factory reset the device?

GarrettDS
Community Specialist
Community Specialist

Hey there, 

Here's how you can perform a Factory Reset on your device.

 

Please let me know if you have any other questions. 

Best regards, 

Garrett DS

BigNev
Community Member

Hi i have the same problem. I have factory reset. I have changed between 2.4 and 5 i have uninstalled and reinstalled the app and i've done all this numerous times. I still get the issue We could not communicate with it from your iphone make sure you have enabled local netowrk access in your privacy settings etc - i have also turned this off an on numerous times. We even just got the device replaced with a new one and still get the same issue.

GarrettDS
Community Specialist
Community Specialist

Hi BigNev, 

Sorry to hear that you're having this issue as well. At this point if you have replaced the device, then it seems like the issue is with the network or router that you are trying to connect to then. 

 

Please let me know if you have any other questions. 

Best regards, 

Garrett DS

GarrettDS
Community Specialist
Community Specialist

Hey there,
Just wanted to jump in here to check to make sure that you saw our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

Have a great day.
Garrett DS
 

GarrettDS
Community Specialist
Community Specialist

Hey folks,
It looks like we haven't heard back from the OP so I'm going to go ahead and lock the thread. If you have any further questions or concerns, feel free to create a new thread.

Have a great day,
Garrett DS