03-27-2022 04:45 AM
I have a Google Nest Mini and a Google Nest Hub in different rooms. I also have a TV with google tv on it.
The google nest hub does not recognize voice match. 3 people live in the house connected to it. We have all got voice match on.
The nest mini and google TV recognizes the voice match.
I have done these things. (not in any order)
After I retrain or remove and readd voice match it might(not always) recognize the voice for a little bit, but stop later on.
When I ask "who am i" some of the time wants me to do the voice match, if I try doing the steps displayed on the Google nest hub it gives me a QR code to scan and put in a code, to a web site which gives me an error 500.
When it does recognize a voice it still can not recognize anyone else.
This is ONLY happening with the Google Nest Hub.
This is NOT happening with the Google Nest mini or Google TV.
Answered! Go to the Recommended Answer.
03-28-2022 04:38 PM - edited 03-28-2022 04:59 PM
ok so my TV started playing up after i removed myself from the home saying something about personal results or settings cant remember 100% what the wording was. So i fixed that by going in to the google home app and changed the personal results. TV got fixed and thats when the hub started to recognize me.
So i went and did the same for my mum and the google hub now knows her.
I went in to the same settings for my dad and didnt change anything and now it knows him.
So maybe something with google personal results has changed in the back end.
Home set up not including phones as phones or other google active devices
3 people in the house. I will call them 1(me), 2 and 3.
Issue: Users 1, 2 and 3 was being recognized as user 3.
Things i did these aren't in any order and sometimes done more then once on the day.
Day 1
Day 2
Day 3
Day 4
Got the idea about personal settings
Fixed
So maybe try looking at your personal settings in the assistant settings.
I think maybe google had a personal settings change in the backend but somethings didnt carry over with some people/devices.
Funny thing is, this issue started on my dads birthday and it was recognizing everyone as my dad, so if we said good morning, it would wish him a happy birthday.
EDIT: made a little more detailed
03-28-2022 03:06 AM
Yesterday I started having a similar problem. My Google home Mini ver 1 have been working fine but yesterday they all decided that everyone was my son. no mater who said "who am I" it would answer with my son's name. We tried retraining, deleting and re-adding various people. in the end of a few hours of trying, now all devices think everyone is me. This means that my son can not access his paid services now, like it was for me yesterday. This must be a global change that Google did to all Google Home Mini ver 1 devices (or more). This is a very serious problem and if it continues, we will be canceling several paid Google services that are no longer usable.
03-28-2022 05:53 AM
My problem isn't the mini, it's the hub.
At the moment it knows me but no one else.
03-28-2022 04:38 PM - edited 03-28-2022 04:59 PM
ok so my TV started playing up after i removed myself from the home saying something about personal results or settings cant remember 100% what the wording was. So i fixed that by going in to the google home app and changed the personal results. TV got fixed and thats when the hub started to recognize me.
So i went and did the same for my mum and the google hub now knows her.
I went in to the same settings for my dad and didnt change anything and now it knows him.
So maybe something with google personal results has changed in the back end.
Home set up not including phones as phones or other google active devices
3 people in the house. I will call them 1(me), 2 and 3.
Issue: Users 1, 2 and 3 was being recognized as user 3.
Things i did these aren't in any order and sometimes done more then once on the day.
Day 1
Day 2
Day 3
Day 4
Got the idea about personal settings
Fixed
So maybe try looking at your personal settings in the assistant settings.
I think maybe google had a personal settings change in the backend but somethings didnt carry over with some people/devices.
Funny thing is, this issue started on my dads birthday and it was recognizing everyone as my dad, so if we said good morning, it would wish him a happy birthday.
EDIT: made a little more detailed
06-23-2022 01:35 PM
What "personal settings" are you talking about and what specifically did you change about them? Do you mean the Personal Results section?
06-23-2022 02:24 PM
Correct the personal results.
Sorry this was a few months ago, trying to remember what I did. Think I might have toggled the settings off and on just to refresh it.
It's been working 100% since I did it.
06-23-2022 04:14 PM
Hey Pezza,
Thanks for sharing details about the issue here. I'm happy to know that your issue with voicematch on your Google Nest Hub was resolved. Also, we appreciate you for sharing the steps that you've done to fix it.
@Kddc: Are you having the same issue? Below are the steps to toggle "Personal Result" on the Google Home app.
Hope this helps.
Cheers,
Muddi
06-28-2022 03:23 PM
Hey Pezza,
Checking in to see if the troubleshooting steps shared help?
Cheers,
Muddi
06-28-2022 04:03 PM
I'm fine have been for a while. I came back recently to reply to kddc.
Think you might have got the name wrong. Haha
07-04-2022 08:29 PM
Yes it did help! I now have an issue where the hub does t recognize me by face so I have to always use voice to favorite a photo. I'll look into that separately. Thanks for the help!
06-29-2022 05:00 PM
Hey Pezza,
This makes me laugh! My bad - my previous post should be for @Kddc. Thanks for reminding me about it.
Cheers,
Muddi
07-04-2022 09:05 PM
Hey Kddc,
Thanks for the update. To confirm, do you have a Google Nest Hub Max? If yes, you can try the steps on this link. For now, face match is only available on Nest Hub Max.
Hope this helps.
07-08-2022 06:37 AM
Hey Kddc,
Just wanted to follow up on this. Feel free to respond on this thread if you still need help with your device.
Cheers,
Muddi
07-04-2022 01:53 PM
Hi there,
Due to inactivity, I'll go ahead and lock this thread in 24 hours. Feel free to start a new thread if you need assistance with your Google speakers and we'd be glad to assist you further.
Best,
Princess
07-09-2022 07:13 AM
Hey Kddc,
We haven’t heard back, so I'll be locking this thread if we won't hear back from you again in 24 hrs. Feel free to create a new one if you have more questions or have other concerns in the future.
Cheers,
Muddi