02-09-2023 01:19 AM
I have a home and a mini. I recently installed a new Netgear Nighthawk modem/router. They were working, and now periodically through out the day, when I ask "Hey Google" a question, both will tell me to wait as they have to hook up to an internet connection. So, I will unplug them (reboot), and they will start working again for a while. But later on, the same thing happens. I have also tried rebooting my router, and the same story, both will stop working later on. I am not sure what to do. Thanks.
02-13-2023 01:58 PM
Hi swilde5139,
That certainly isn’t the experience we want you to have ― let’s check it out. Question: aside from your Google Home, do you have a Google Home Mini or a Nest Mini?
By the way, thank you for doing some of the troubleshooting steps and since your new modem/router is a Netgear Nighthawk, you may need to complete the following to successfully setup your devices with the router:
If you’re unable to access your modem/router settings, you may need to reach out to Netgear support for further assistance and guide you through the steps.
Looking forward to your response.
Best,
Dan
02-17-2023 06:38 PM
Hi swilde5139,
Due to inactivity, I'll go ahead and lock this thread in 24 hours. Feel free to start a new thread if you need assistance with your Google Nest devices and we'd be glad to assist you further.
Best,
Princess
02-16-2023 06:01 PM
Hello there,
Chiming in to see if you still need assistance with this. Hope the previous post helped. Let us know if you have additional questions, otherwise we’ll be locking the thread.
Best,
Princess