home display can not connect to wifi

[robert1]

I have tried every suggestion in the help menu and none of them have worked for me and my issue, according to my device and in my Home App is that my devices are having problems with my wifi network. The app works perfectly on my phone and I can see my security cameras. I have the doorbell and two google home displays for which I am unable to set up or manage my displays. I don't understand because my phone and my desktop are connected to the same wifi network of which in the app settings displaying the same networks.

[GarrettDS]

Hey there,
Sorry for the late response, but I wanted to drop in here to help.

I understand that this issue can be frustrating but I definitely wanted to stop by and see how I could help.

Just wanted to double check to see if you were still needing help on this? If so, what troubleshooting steps have you tried?

Please let me know.

Best regards,
Garrett DS
 

[frances]

Hi there,

It's been a few days since we have heard from you. Just checking, were you able to see GarrettDS' response above? Please keep us updated, we're here to help!

[frances]

Hi there,

We haven't received any new updates from you. I'll go ahead and lock this thread. As always, if you have any new questions or concerns, feel free to start a new thread and we'll be happy to help.