- When did the inconvenience start? I've had the product for ~ 3-4 years and the problem started several months ago but I only tried to fix it this week.
- After the factory reset, were you able to set up the built-in camera again? If not, did you receive any error messages during the setup process? No the camera has not worked since the trouble first started a few months ago.
- Have you successfully set up your Nest Hub Max before? If yes, were you able to set up the built-in Nest Cam as well? Yes it used to work for years until recently.
- What’s the make and model of the mobile device you used for the setup? It is a nest hub max.
- What is the make and model of your router? i don't know but all my other devices including nest cams are working fine, so its not related to the internet.
- How far is the router from the Nest Hub Max? all other devices in the vicinity of the home hub are working fine.
Also, i tired to manually switch the camera off and on again already just FYI.
In my home app it says the device is offline, but the photo frame is working fine and i can do video calls and other assistant type searches etc, so it's obviously online.
Thanks for trying to help.
