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home speaker does not call my new phone

madrettor
Community Member

Hi there, 

I've recently switched from Pixel 4 XL to Pixel 6 Pro. My google home mini device is unable to detect my new device: when I use the "call my phone" command, it still rings the Pixel 4. Both phones use the same google account. I've done the factory reset on google home, and no luck.

Could you please help?

Thanks

5 REPLIES 5

Cathal_S
Gold Product Expert
Gold Product Expert

Hi there,

Please make sure that your new phone is set up correctly on Find my device 

https://www.google.com/android/find 

And also that your Pixel 6 has the visibility option for 'show in menus' checked and your old phone unchecked on the Google Play store devices settings.

https://play.google.com/library/devices 

 

 

Regards,
Cathal

madrettor
Community Member

That worked perfectly. Thank you!

Cathal_S
Gold Product Expert
Gold Product Expert

Happy to hear that you have your new phone working with the 'find my phone' command 👍

 

 

Regards,
Cathal

Muddi
Community Specialist
Community Specialist

Hey madrettor,

 

Happy to hear that your issue was resolved, and the steps provided by @Cathal_S were able to help! It looks like we can consider this one complete, so I will lock the thread shortly unless I can help out with anything else.
 

Cheers,

Muddi

Princesss
Community Specialist
Community Specialist

Hi there,

 

Due to inactivity, I'll go ahead and lock this thread in 24 hours. Feel free to start a new thread if you need assistance with your Google speakers and we'd be glad to assist you further.
 

Best,

Princess