iHeart Radio no longer works on Google Nest Hub v1 - Australia

[Jason18]

Unable to player iHeart Radio anymore on my Google Nest Hub.

Rest the Device.

Made iHeart the Default app. Still no luck.

TuneIn still works.

[jenniffert]

Hi Jason18,

Thanks for reaching out here in the community! I'm sorry to hear that you're unable to play iHeartRadio on your Google Nest Hub anymore. I'd be happy to help by checking what is causing this inconvenience!

As you mentioned, 'Rest the Device.' Are you referring to a reset? If so, did you perform a restart or a factory reset? Additionally, to continue investigating the inconvenience, I'd like to ask the following:

• Did you purchase this device in the same country where you are currently?
• Are you attempting to play iHeartRadio manually or with a voice command? If you used a voice command, what was it?
• When you cast directly from your phone, does iHeartRadio work correctly?

In the meantime, let's try the following steps:

• Ensure that the Google Home app, the iHeartRadio app, and the mobile software are updated.
• Make sure your display has the most recent firmware. For reference, you can check out this article: Google speaker and display firmware versions and release notes.
• Make sure your mobile device or tablet is connected to the same Wi-Fi network or linked to the same account as your display.
• Check the iHeartRadio service status to confirm if there are any reported issues.

Additionally, you can check out this article for more troubleshooting steps: Listen to radio on your Google Nest speaker or display.

Please keep me updated.

Best regards,

Jenniffer