mini nest

[tammyjfry65]

keeps saying " sign in on the google home app" I am signed in already. not sure what is going on with it . It keeps searching for devices on the setup. 

[frances]

Hi Tammyjfry65,

Thank you for your post. I am sorry to hear that your Google Nest Mini is announcing that error message. I understand your concern and would be more than happy to help find a solution. First, I have some quick questions.

• Is this the first time you are setting up your Google Nest Mini?
• What country are you located in?
• Is your Google Nest Mini showing up as connected in the Google Home App?
• Where are you seeing the error message? On the device itself or the Google Home App?
• Are you on the same WiFi network as your other devices? 
• Can you please try to do a reboot and Factory Data Reset on your Google Nest Mini? Are there any improvements? 
  • A factory reset will reset your Google Nest or Home speaker or display to its default factory settings. 
  • Note: This action will clear your data from the device and can't be undone.

Thank you for your patience, I look forward to helping you.

[frances]

Hi All,

It's been a few days since we have heard from you. Just checking to see if this issue has been resolved. Feel free to ask any other questions or concerns you have. We're here to help!

[frances]

Hi All,

We haven't heard any updates from you. I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.