music not playing

[lild]

hi i have a lenovo google home and when i ask it to play music it says “ok playing music “ then it doesn’t play anything …. it was working perfectly a few days ago .

[Princesss]

Hi lild,

Thanks for posting.

Sorry to hear about your experience with your speakers. A few things I'd like to verify to help us fix this.

• Do you have a premium account on a music provider like YouTube Music or Spotify?
• Does the speaker acknowledged your commands when asking to play music?
• What are the steps you tried after you experience this?

Let us know more details so we can check. Also, it would be better if you will reach out to Lenovo support so they can provide you advance troubleshooting steps regarding this. 

Best,

Princess

[Princesss]

Hi lild,

I'd like to check if you still need help with this? I hope the suggestion I gave was able to help you out.

Feel free to respond to this thread if you still have questions.

Best,

Princess

[Jake]

Hey lild,

I wanted to check in and ensure everything is working properly. Please let me know if you are still having trouble, as I will be locking the thread in 24 hours due to inactivity. 

Best regards,
Jake

[Jake]

Hey lild,

It has been a few days since the last reply, and I am going to lock the thread at this time. If you have any questions, please feel free to create a new post. 

Best regards,
Jake