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my nest mini won't connect to dorm wifi

akkuanwar38
Community Member

hi, i've recently moved into a dorm room which has an open network and will have no access to the internet unless i log on to their website. i wanna use my nest mini, please help me connect this without a laptop's hotspot...

6 REPLIES 6

Cathal_S
Gold Product Expert
Gold Product Expert

Hi akkuanwar38,

Google Home and Google Nest devices are designed to be used on a secure private home WiFi network and not captive portal type networks that require you login through a website.

 

Some users have used a travel router in this situation but you should always ask the network administrator first before using this option.

 

Regards,
Cathal

LovelyM
Community Specialist
Community Specialist

Hi folks, 

@Cathal_S, thanks for your help in this.

@akkuanwar38, thanks for reaching out. It'll be best if you reach out to your dorm's network administrator to add your Google Nest Mini's MAC address so it can get connected to the WiFi. Here's the guide to getting your device's MAC address: go through the setup process > From the Connect to WiFi screen, tap the 3 dots at the top right > Tap Show MAC Address.

Let me know how it goes.

Best, 
Lovely

hi, 

thanks for replying. so i got in touch with network administrator and got my device added with MAC address. now, the issue seems to be " something went wrong, living room speaker may be set but we couldn't connect it with your iphone...." i've tried all the troubleshooting steps as well but i can't get it connected. kindly help

LovelyM
Community Specialist
Community Specialist

Hello akkuanwar38, 

I appreciate the update. Go ahead and try to set up your Google Nest Mini using a mobile hotspot. Please note that you will need two mobile devices for this setup (one to turn on the mobile hotspot and the other to set up your speaker). You might need to factory reset the device first before going through the configuration process again.

Keep me posted.

Cheers, 
Lovely

Juni
Community Specialist
Community Specialist

Hi there,

 

I just wanted to follow up if you were able to try the steps provided. Please let us know as we would be happy to answer any questions you may have
 

Regards,

Juni

Juni
Community Specialist
Community Specialist

Hello there,

 

Just checking in to make sure that you saw our responses. I'll be locking this thread if we don't hear back from you again in 24 hours. Should that happen, feel free to create a new one if you have more questions or have other concerns in the future.
 

Best,

Juni