why am I locked out of a conversation I started?

[mrcharles]

I recently started this help topic: https://www.googlenestcommunity.com/t5/Speakers-and-Displays/Nest-mini-speakers-gradually-start-crac...

Now I want to report progress, and answer some things, but any sort of reply option is grayed out. The issue has not been resolved. Also, someone in the post thanked me for filing a report. I did not file a report, so no idea why they did that. 

Why did the post get locked? who decides this?

[Cascade]

Exactly the same thing happened to my thread?

I guess if there are no answeres they kill the thread? This one will probably die with no answers either.

[mrcharles]

hopefully we'll get an answer

[Juni]

Hi folks,

Thanks for the help, @MplsCustomer.

@mrcharles and @Cascade, Thanks for reaching you again. We apologize if the previous thread was closed sooner than you would have liked. As community specialists, we occasionally do a bit of housekeeping to keep the conversations in our community fresh and relevant. This includes locking threads after a period of inactivity. Also, it appears that you were both asked to fill out a form in your previous threads. Kindly fill out the form that was posted in your previous threads so we can continue with the next step. Let me know once it's done.

Regards,

Juni

[Cascade]

I already did that. It went to Muddi

Hi Cascade,

Thanks — we got your form and has sent it over to our team for review. Please check your inbox from time to time as someone will be reaching out to you. 
 

Cheers,

Muddi

[Juni]

Hi Cascade,

Thanks for the response. That's good to know. Our support team will be reaching out to you via email.

Regards,

Juni

[Juni]

Hi there,

Buzzing in — I want to check if you still need help. Don't hesitate to reach back if you do.

Thanks,

Juni

[Cascade]

Ya the Google Mini is still dead and probably will stay that way. I just bought a Echo Dot 5 and awaiting delivery.  Google |Mini is a garbage product.

I appreciate you taking the time but this thing has a fatal flaw. Nobody has got it working.

Thanxs

[Juni]

Hi Cascade,

Thanks for the update. We are sorry to hear that. Rest assured that our support team will still attempt to reach you and assist you. If you can give us a chance to resolve the issue through them as they have more tools to help you, we will greatly appreciate that.

Regards,

Juni.

[Cascade]

Echo Dot is working flawless, so no hurry.

It's been months now so whats a few more?

As always I appreciate you trying.

[Juni]

Hi there,

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have.

Thanks,

Juni

[Juni]

Hi there,

I want to check if you have additional questions and concerns about your device. Let us know by updating this thread, and we're glad to assist you further.
 

Regards,

Juni

[Juni]

Hello there,

We haven’t heard back from you, so I'll be locking this thread in 24 hours. Feel free to create a new one if you have other concerns in the future.

Best,

Juni

[MplsCustomer]

@Juni 

Perhaps you could answer @mrcharles 's questions on the previous thread, as you were involved in that thread.